Back Office Team Leader (m/f/d) 80-100%

About the job

Swiss Bankers is an internationally oriented financial service provider with locations in the cantons of Bern and Zurich as well as in Liechtenstein, Vaduz. Since January 2025, the bank has been owned by Hypothekarbank Lenzburg AG.

Swiss Bankers is a leader in the development, distribution and processing of innovative, credit-based payment products and offers solutions for cashless, globally secure payments. Together with Hypothekarbank Lenzburg, Swiss Bankers aims to expand its offerings in the areas of payments and financing as well as embedded finance in the coming years. Swiss Bankers has pioneered in Switzerland and enables mobile payment with Apple Pay, Samsung Pay, Google Pay and with wearables such as Garmin, Swatch and Fitbit. In addition, Swiss Bankers is the first provider in Switzerland to offer a card-based and account-independent peer-to-peer money transfer service from Switzerland to numerous countries via app. The company was founded in 1975 and became known through travellers cheques. Today, all Swiss Bankers cards are very popular and can be obtained depending on the product directly at www.swissbankers.ch or from over 200 distribution partners.

Would you like to actively support us in successfully implementing our plans? Are you a committed and service-oriented leader who feels comfortable in a dynamic environment and demonstrates flexibility and negotiation skills even in demanding situations? Then become part of our unique team!

For our location in Grosshöchstetten (with home office option) and from summer 2027 in the Bern area we are looking for a proactive personality with a pronounced hands-on mentality who takes responsibility and wants to make a difference together with us.

Your tasks:

• Operational leadership and further development of the back office team
• Management of resources, priorities and workload as well as ensuring efficient task completion
• Ensuring high service and processing quality based on relevant KPIs and SLA requirements
• Leadership, coaching and targeted development of employees
• Analysis, simplification and optimisation of existing processes and workflows
• Active participation in the ongoing transformation and close cooperation with internal specialist departments

What you bring:

• Completed commercial basic training in banking or a comparable banking qualification
• Several years of professional and leadership experience in banking operations
• Sound understanding of banking products (e.g. credit cards, etc.), processes and regulatory requirements
• Proven experience in leading and developing employees
• Strong customer, quality and solution orientation
• Experience in management by key figures and in process optimisation
• Pragmatic, communicative and implementation-strong personality who keeps an overview even in a dynamic environment

Our offer:

• Innovative company with the courage to implement future-oriented business models
• Challenging, versatile role with a lot of personal responsibility and scope for design
• We implement pragmatic and goal-oriented solutions through short decision-making paths
• Home office option

Have we aroused your interest? Then apply online today – we look forward to receiving your complete application documents.

We only accept direct applications.