Fraud Case Specialist (w/m/d)

Publication date:25 November 2025
Workload:100%
Place of work:Zürich

Job summary

Join our team in Zürich for an exciting role in product and channel management! Contribute to a secure digital future with innovative technologies.

Tasks

Manage and investigate suspicious payment transactions independently.
Analyze risks and communicate directly with customers for clarity.
Document and track fraud cases in internal systems effectively.

Skills

Completed training in IT or commercial banking; fraud prevention experience preferred.
Strong communication skills in German and English; Italian/Spanish a plus.
Ability to handle customer interactions with empathy and professionalism.

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About the job

70% - 100% | Product and Channel Management | Zurich | Experienced Professionals

In the Client Channels area, we shape the future of our digital and physical channels and ensure that our customer interfaces provide an efficient and first-class customer experience. Topics such as eBanking fraud, social engineering, phishing, and malware are our focus. Using state-of-the-art technologies like AI models, machine learning, and rule-based systems, we identify potential threats and protect our customers. As a responsible bank, we place the highest value on security and trust. Our highly specialized fraud specialist team plays a key role: it investigates suspicious transactions, conducts targeted analyses, and supports affected customers with empathy and expertise.

Are you looking for an exciting challenge where you can make a real contribution to fraud prevention every day? Then we look forward to meeting you.

Your tasks

Independent case handling of suspicious payment transactions (e.g., due to phishing, social engineering, identity misuse)
Investigate, analyze, and clarify risks in direct dialogue with customers to enable informed decisions
Document and track fraud cases in internal systems
Support customers who have become victims of fraud
Collaborate with internal departments and specialists (e.g., IT, investigations, compliance, sales units & customer service)

Your profile

Completed initial training in computer science or commercial banking apprenticeship
Experience in fraud prevention, eBanking, payment transactions, or customer service desired
Ethics are important to you and you are interested in security topics and fraud prevention • Ability to convey complex matters simply and understandably
Responsible and reflective behavior
De-escalating communication in challenging customer conversations
Good communication skills for demanding customer conversations in German and English are required; knowledge of Italian and/or Spanish is an advantage

Our offer

Extremely exciting activities with daily success stories
A culture of continuous (further) development – technically, professionally, and personally
A motivated team and experienced leadership team with an agile mindset
A modern workplace in the vibrant District 5 with very good transport connections
A comprehensive overall package that, in addition to an attractive base salary and variable compensation, offers many fringe benefits and discounts
Promising prospects in a stable, sustainable environment at one of the safest universal banks in the world

Angela Glauser
is happy to assist you.
Phone: 044 292 22 70