Assistant Reservation Manager (m/f/d) in permanent annual employment

Assistant Reservation Manager (m/f/d) in permanent annual employment

The Tschuggen Grand Hotel in Arosa is a 5-star superior luxury hotel located at 1,800m altitude in the Bündner mountains. As one of the four houses of "The Tschuggen Collection", our house offers 128 individually designed rooms, suites, and mountain lofts, as well as four stylish restaurants – including the gourmet highlight La Brezza with 19 Gault&Millau points & two Michelin stars – and an impressive 5,000 m² large spa mountain oasis, designed by Mario Botta.

OUR VISION - We give time back its value.

Are you a passionate and empathetic host, appreciative & respectful?

Then you are right with us.

Start date beginning of November 2025

🎯 YOUR PROFILE

Completed vocational trainingExperience in a similar position is an advantageExperience in 4/5* hotel industryGerman and English as languages are required, any additional language is an advantageStrong service mindset, high quality awareness, attention to detailCare and accuracy in adhering to standardsEmpathetic personalityWell-groomed appearanceResilience, flexibility

📄 YOUR TASKS

Acceptance of individual reservations & group reservations by phoneSupport in monitoring booking channelsCreation of revenue reportsDeputizing tasks of the reservations & revenue managerProcessing emails in German & English, creating offers via SerenataEntering reservations in PMS ProtelHandling all tasks arising in reservationsEnsuring smooth operation of early and late shiftsChecking requirements according to LQA and „Mistral“ (ISO)Training of employees

OUR BENEFITS - This is what you can expect from us:Attractive employee accommodations near the hotel

Balanced menu offer in our employee trattoria with vegetarian & vegan options

24/7 use of our fitness center

Local benefits such as special prices at sports shops, ski passes, and much more

Special prices for overnight stays in our houses of "The Tschuggen Collection" as well as the Swiss Deluxe Hotels

If you feel addressed - apply now!

We look forward to receiving your application dossier - preferably digital:

Cover letter

Complete CV including photo

Certificates & diplomas

Silvana Schlösser

Tschuggentorweg 1

7050 Arosa

team@tschuggen.ch

T: 081 378 90 30