Customer Advisor at Reception
BRACK.CH AG
Mägenwil
Key information
- Publication date:27 August 2025
- Workload:100%
- Place of work:Mägenwil
Job summary
Join Brack.Alltron, a leading retail company with 1300 employees. Discover a dynamic work environment with growth opportunities and great benefits.
Tasks
- Handle administrative and sales inquiries via email and phone.
- Manage general inbox and address diverse company process requests.
- Process orders, including capturing, canceling, and changing them.
Skills
- Completed education in customer dialogue or retail preferred; open for career changers.
- Proficient in German, with French, English, and Italian as a plus.
- Strong team spirit and a high commitment to service.
Is this helpful?
What to expect
- Processing administrative and professional sales inquiries of all kinds via email and phone
- Managing the general mailbox with a wide variety of requests regarding company processes and procedures
- Recording, canceling, and changing orders
- Administrative tasks such as: invoice copies, address adjustments, delivery date information, new customer registration, importing web orders
- Recording and follow-up of offers
- Complaint management (resolving complaints independently and customer-oriented)
- Reception of external guests
What you bring
- Completed training (customer dialogue, retail, or commercial apprenticeship) (advantage) or career changer (service sector)
- Experience in customer service
- Fluent German, French, English & Italian are an advantage
- Good comprehension and openness to applications such as Navision (ERP), BSI (CRM), Office365
- Strong team spirit and high service orientation
- Open and communicative personality
- Friendly, well-groomed, and customer-oriented appearance
- Resilient in volume and complaint management
Benefits
Are you interested or do you have further questions?
Sonja Hufschmid is happy to assist you with any questions.
About us
"Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 people and generates over one billion in sales. The company exists because one person had the courage to find new ways and take them. Our success story shows that through each individual, something great is created together, and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, support and challenge each other, and enjoy what we do every day.
Our hiring process
- You create your profile in our career portal and apply directly online for the advertised position.
- You will immediately receive a confirmation of receipt and within a maximum of 10 working days you will receive feedback on the next steps.
- While you show us your patience, we take personal time to review your application and define the next steps.
- Your documents convince us, then we get to know each other via live video call or in a personal interview.
- The "match" is mutually confirmed. Then we proceed to the second interview round where you get to know your future workplace and the team.
- YES – we have chosen each other! The employment contract will be sent to you digitally and after signing the contract you will receive access to our internal communication channels and at the same time we prepare your onboarding process.
