Consultant Premium Travel Services (80-100%, all genders)
Key information
- Publication date:21 January 2026
- Workload:80 – 100%
- Contract type:Permanent position
- Place of work:Basel
Job summary
Join Swiss International Air Lines and dive into aviation! Great opportunities await in a dynamic work environment.
Tasks
- Provide personalized travel consulting to frequent flyer customers.
- Assist with ticket sales and bookings for our loyal travelers.
- Handle inquiries via email and social media channels effectively.
Skills
- Fluent in German and English, excellent communication skills required.
- Strong customer service orientation and sales skills are essential.
- Team spirit and initiative are key for success in this role.
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This position places you right in the fascinating world of aviation. As a core part of our commercial business area, you are directly responsible for the well-being of our passengers.
Start date: March 01, 2026 or by arrangement
You can apply in English or German.
This position places you right in the fascinating world of aviation. As a core part of our commercial business area, you are directly responsible for the well-being of our passengers.
Start date: March 01, 2026 or by arrangement
You can apply in English or German.
Tasks
As part of the comprehensive Passenger Service Operations team with over 80 international employees, you provide personal travel advice to our frequent flyer customers. In daily direct contact, you actively contribute to enabling our passengers to have a unique travel experience.
The position also offers you your entry ticket to diverse career opportunities within the
airline industry, which continues to inspire us again and again.
Tasks:
- Telephone advice and support for frequent flyer customers, as well as sales and booking of flight tickets
- Advice on our SWISS products as well as our loyalty program Miles and More
- Processing of written inquiries via e-mail and social media
- Administrative back-office tasks such as ticketing and voucher issuance
Inspiring environment
Become a part of SWISS
Our common goal is to make every customer's flight a real flight experience. For this, we go the extra mile - always, at every step of the process, worldwide. Become part of our fascinating world, where a job becomes a lifelong adventure.
Benefits
Attractive pension fund
Discounted parking or public transport
13th-month salary
Corporate health management
Travel discounts
Location-independent work (e.g., home office)
Flexible working hours, part-time models
Diversity programs
Paid maternity and paternity leave
Attractive pension fund, discounted parking or public transport, 13th-month salary, corporate health management, travel discounts, location-independent work (e.g., home office), flexible working hours, part-time models, diversity programs, paid maternity and paternity leave
Requirements
For this position, we are looking for colleagues with a high degree of service and customer orientation as well as excellent communication skills.
- Fluent German and English skills, both written and spoken
- Customer orientation, service awareness, and sales instinct
- Travel experience is an advantage
- Team spirit and initiative
- Training in the travel industry or in telephone sales is an advantage
- Plus knowledge of at least one of the languages French or Italian at an advanced level
- Willingness to work shifts, Sundays, and public holidays
For further questions, please contact our Recruiting Services Center at +41 44 564 22 66.
Contact
Company
About Swiss International Air Lines AG
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