Customer Advisor - Occupational Benefits Contact Center - all genders 80-100%
AXA Versicherungen AG
Lausanne
Key information
- Publication date:31 October 2025
- Workload:80 – 100%
- Place of work:Lausanne
Job summary
Join AXA, the leading insurance company in Switzerland, as a key player. Enjoy a supportive work environment with opportunities for growth.
Tasks
- Assist insured clients via phone in professional insurance matters.
- Manage administrative tasks related to professional insurance independently.
- Coordinate with the Back Office on client relations and accounts.
Skills
- CFC in commerce or equivalent; experience in insurance management is a plus.
- Fluent in French, with proficiency in additional languages preferred.
- Strong digital affinity and good computer skills.
Is this helpful?
Join AXA, Switzerland's leading insurance company, as
Your contribution to the company
Your contribution to the company
- Inform (or redirect) insured persons by phone mainly in the field of occupational benefits and collective accident and health insurance
- Independently handle administrative tasks of insured persons related to occupational benefits (internal and external emails, letters, requests from social networks, etc.)
- Process changes concerning insured persons (entries, exits, integration of vested benefits, buyback of contribution years, etc.)
- Collaboration and coordination with our Back Office responsible for the relationship with clients affiliated to our collective foundations, loss of earnings insurance, and vested benefit accounts
Your skills and talents
Your skills and talents
- Benefit from a commercial employee CFC or equivalent training
- Knowledge and/or professional experience in the administrative management of occupational benefits would be an asset
- Network work and quick understanding with analytical mindset; personal responsibility, decisiveness, good stress management, and resilience.
- Perfect command of French (spoken and written); foreign languages (I/D/E) with at least one language at a very good level; knowledge of other languages is useful.
- Digital affinity and good IT skills.
Send your application now!
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About AXA
Believing in yourself leads to the greatest successes.
At AXA, we aim to be a partner who supports you and believes in you. Always by your side to help you excel, we point out paths to explore for your future. We encourage you and offer you freedom to focus on what matters to you. And it is thanks to your personal commitment that this collaboration becomes a true partnership with a promising future. For you, for us, and for our clients. Not just for the present moment, but especially in the long term.
Let's lay the foundations of your success together. Know You Can.
