Service Delivery Manager - M/F/X
Switzerland
Key information
- Publication date:12 November 2025
- Workload:100%
- Place of work:Switzerland
Who are we?
Amaris Consulting is an independent consulting and technology company serving businesses. With over 1000 clients worldwide, we have been deploying solutions for the largest projects for more than a decade - all made possible by an international team of 7,600 talents spread across 5 continents and more than 60 countries. Our solutions focus on four different business areas: Information systems and digital, telecommunications, life sciences, and engineering. We aim to create and develop a community of talents where all team members can reach their full potential. Amaris is your "stepping stone" to cross the rivers of change, to meet challenges, and to successfully complete all your projects.At Amaris, we are committed to offering our candidates the best possible recruitment experience. We seek to better know and understand our candidates, challenge them, and share our impressions as quickly as possible. Here is what our recruitment process looks like:
First contact: Our process usually starts with a brief virtual/phone conversation to learn more about you! The goal? To get to know you, understand your motivations, and ensure we offer you the position that best suits you!
Interviews (on average, the number of interviews is 3 – but it may vary depending on the seniority level required for the position). During the interviews, you will meet members of our team: your future manager of course, but also other people you will work with. These interviews will allow us to learn more about you, your experience and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our history, our teams, and your career opportunities!
Case study: Depending on the position, you may be asked to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and the same goes for every role in a company. That is why we must adapt accordingly, so the process can sometimes be somewhat different for each person. That said, we always put ourselves in the candidate's shoes to offer the best possible experience. We look forward to meeting you!
Job description
We are looking for an experienced Service Delivery Manager to join our teams in Switzerland and support the management of our activities and consultants.
You will be responsible for the operational follow-up of part of our consultants ("people") and the proper execution of services at our clients. As a true point of contact between our teams, our consultants, and our partners, you will play a key role in customer satisfaction and performance management.
🔥 Your responsibilities:
- Manage the daily activities of our consultants: administrative, budgetary, and HR follow-up.
- Ensure the management of client services and guarantee the quality of delivery.
- Maintain a close relationship with clients, identify needs, and ensure project continuity.
- Collaborate with internal teams (Business Managers, HR, Finance) to coordinate support actions.
- Participate in budget monitoring and regular activity reporting.
- Make regular trips between our client sites (La Chaux-de-Fonds, Lausanne) and the Amaris office in Geneva – Chêne-Bourg.
🎗️ Your profile:
- 5 to 10 years of experience in client account management, Service Delivery Management, or operational management.
- Strong skills in client relationship management and team coordination.
- Good understanding of administrative and budgetary issues.
- Excellent communication, service orientation, and autonomy.
- English is an asset but not mandatory.
💡 What we offer you:
An international and multicultural work environment within a large industrial group
Projects with a strong technological dimension, combining electronics, micromechanics, and plastics
Opportunities for growth within the Amaris and Philip Morris International teams
Personalized support in your professional development
A company culture centered on trust, performance, and continuous progress
At Amaris Consulting, we are committed to creating an inclusive environment where everyone can thrive. We believe that diversity of backgrounds, perspectives, and skills is a strength. All qualified applications are welcome, regardless of gender, origin, or disability status.
