Junior IT and Application Support Technician m/w/d 100%

About the job

About ICS

At the Inter-Community School Zurich (ICS), we are more than a school – we are an international community where everyone feels welcome. For over six decades, ICS has been proud to provide first-class education as Switzerland’s oldest international school and as a leading IB World School. Located just 10 km from Zurich’s old town, in the scenic village of Zumikon, we are surrounded by nature while being close to the heart of the city.

We believe in creating an environment where both students and staff can thrive, grow, and achieve their full potential.

Your Role

As a Junior IT & Application Support Technician, you’ll be the first point of contact for staff and students with IT questions. This role reports to the ICT Operations Manager in a team of 5.

You provide general technical support to end users and help ensure that computers, devices, and IT services run reliably. This role handles day-to-day issues on site, answers user requests, and escalates more complex issues when necessary.

In addition, you provide support for school core applications, assist with data requests, and ensure data integrity across systems, contributing to smooth IT operations and to projects that enhance teaching and learning.

This entry-level role offers hands-on experience across a wide range of IT systems in a collaborative, supportive environment.

What you will do

Provide first-line IT support for staff and students across hardware, printers, audio/visual, user access, software, core school applications, and network issues

Support basic configuration and troubleshooting of the school’s network, Wi-Fi, and firewall

Assist in maintaining IT infrastructure (Active Directory, Microsoft 365, Google Workspace, file systems)

Manage and support school devices (e.g. iPads, Macs, inventory tracking)

Record, track, and document support requests in the IT ticketing system, including standard solutions

Support onboarding and offboarding of staff and students

Provide IT and audio/visual support for school events, requiring occasional flexibility in working hours

Coordinate with external service providers when required

Contribute to IT projects (system implementations, integrations, improvements)

Support data integrity across core systems and assist with reporting and data requests

Assist in improving integration between applications

Train users on the effective use of school applications

Ensure compliance with IT security, data protection, and school policies

Carry out other IT-related tasks as required

What makes you our ideal Candidate

Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, firewalls)

Familiarity with Apple devices (iPads, Macs) and MDM tools such as Jamf Pro

Understanding of IT infrastructure (Active Directory, Microsoft 365, Google Workspace)

Strong troubleshooting and problem-solving skills

Service-oriented mindset with strong attention to detail

Proactive, team-oriented, and eager to learn and grow professionally

Comfortable working in an international and multicultural environment

Fluent in English; German is an advantage

Our Requirements

Degree, certification, or apprenticeship in IT, Computer Science, or a related field

1–4 years of experience in IT support (internship or professional experience)

Previous experience in a school or service-oriented environment is an advantage

What we offer you: terms & benefits

30 days of holiday per year, plus the days between Christmas and New Year

Hybrid work model (up to 2 days per week home office, depending on operational needs)

Free parking on campus

Attractive pension contributions and social benefits

A supportive, international, and open-minded working environment

Opportunities for training and professional development

A meaningful role contributing directly to the success of teachers, students, and our community

Next Steps

If this sounds like your next step, please send your application in PDF format (letter of motivation, CV, certificates, and work certificates) through our career portal, or to: Jenny Kollmann, Recruitment Specialist – E-Mail schreiben

We look forward to receiving your application!