Head of Customer Department (Member of the Executive Board)

SUISA, Genossenschaft der Urheber und Verleger von Musik

Zürich

Key information

Publication date:13 October 2025
Workload:100%
Contract type:Unlimited employment
Place of work:Zürich

SUISA makes music possible

SUISA is the cooperative of authors and publishers of music. Over 44,000 composers, lyricists, and music publishers are organized in the company founded in 1923. SUISA enables music to be used publicly and ensures that music creators are fairly paid for this use. Together with sister companies worldwide, it represents the rights of a total of two million authors and publishers. SUISA employs over 200 staff at locations in Zurich, Lausanne, and Lugano.

SUISA connects music creators and music users. The Customer Department supports the users of music and aligns their interests with those of the authors through the licensing of music usage.

These activities will inspire you

Strategic and operational responsibility for the Customer Department
Management of licensing and customer negotiations
Market analysis, development, and acquisition of new customers
Responsibility for processing usage reports and tariff application
Handling payment and collection processes
Ensuring the core process from licensing to distribution
Interface to the legal department and tariff development
Active participation in the overall strategic development of SUISA
Cross-departmental coordination and collaboration with all relevant units
Bringing operational and market-oriented perspectives into overall management
Ability to shape organizational changes together within the management team
Co-responsibility for efficient decision-making processes within the executive board
Representation of SUISA in external committees and towards relevant stakeholders, if required

What distinguishes you

Many years of experience in copyright law in the Swiss and international context
Knowledge of licensing practices and tariff structures is a great advantage
Strong negotiation skills with private customers and institutions
Good IT skills (ideally also work databases and CRM systems) as well as a flair for digital processes and their optimization
Very good business management knowledge and enthusiasm for innovation and continuous improvement
Good networking in the Swiss (and ideally also international) cultural scene
Very good language skills in German, French, and English and ideally other national languages
Proven leadership experience (strategic & operational) and cooperative leadership style with appropriate delegation behavior
Strong communication and negotiation skills
High analytical and conceptual abilities and ideally already tested change management skills
Strong service orientation and decision-making competence

What you can look forward to

We offer you the opportunity to contribute specifically where your strengths and interests lie.
As an attractive employer, we create a working atmosphere where innovation and cohesion go hand in hand. Our long-standing employees shape our team and ensure a warm corporate culture in which you will feel comfortable from the start.
Become part of a company where your personality and strengths are the focus – an environment shaped by long-term employees, a stable working environment, and the latest technologies.

More information about our working conditions can be found here:
https://job.suisa.ch/bieten.html

Do you feel addressed? Then we look forward to receiving your complete application documents by e-mail to the recruitment consulting firm

Amrop Executive Search AG,
André S. Wirz, Partner,
andre.wirz@amrop.ch.

If you have any questions or need additional information, he will be happy to assist you by phone (044 919 86 09).