IT Support Specialist (all)

Become part of our team, pitch in and help shape the energy future with us! We are an integrated energy service provider of the canton of Aargau. We achieve our goals with competent employees who actively participate in the continuous improvement process. We give freedom, trust each other, and treat each other with appreciation.

• Receiving, documenting, and classifying requests in the ticket system (ServiceNow) including follow-up and coordination with IT providers
• Handling incidents and service requests in 1st and 2nd level support (including infrastructure services, IT equipment, meeting room technology, printers, accessories, replacement devices)
• Ensuring smooth IT operations (business applications, hardware)
• Conducting problem and escalation management
• Maintaining and expanding the internal knowledge database
• Monitoring and optimizing IT operations (monitoring, troubleshooting, continuous improvement)
• Organizing and conducting training sessions
• Active participation in infrastructure and IT security projects with external partners
• Independent management of small projects or subprojects in IT operations
• Conducting operations, continuity, security, quality, and availability management
• Responsibility for conducting first logins for new employees
• Regular on-site deployments in regional centers as part of support activities

• Completed IT apprenticeship or equivalent education or training
• Several years of experience in IT support or user help desk with solid IT knowledge
• Good knowledge of Windows client systems, ServiceNow, MS Office / M365, Microsoft group management, Active Directory, Entra ID, and Windows permissions
• Efficient, independent, and solution-oriented working style with high personal responsibility
• Team-oriented personality with clear and service-oriented communication
• High customer and service orientation combined with assertiveness and quick comprehension