Customer Service Clerk (m/f/d) 80–100%

About the job

Get involved!

Customer Service Clerk (m/f/d) 80–100%

With your expertise and curiosity, you make an important contribution to the energy supply in Oberaargau.

In customer service, you take on a central hub function: you are the first point of contact for our customers, handle a variety of concerns, and ensure professional service – at the counter, on the phone, and in the back office.

You can expect a varied workday with direct customer contact, clear processes, and a well-coordinated team. Even in demanding situations, you remain friendly, courteous, and solution-oriented. As the face of IBL, you shape the first impression and contribute significantly to a positive customer experience.

Tasks and responsibilities

You bring with you

• a completed commercial vocational training and initial professional experience in customer service
• very good oral and written German skills; additional languages are an advantage
• a customer-oriented, positive, and beneficial personality that values personal customer contact.
• a strong and clear way of expressing yourself, with which you answer customer inquiries understandably and convincingly
• a structured, independent, and solution-oriented way of working
• organizational talent and the ability to keep an overview even with several parallel inquiries
• confident handling of MS Office applications

You are enthusiastic about

• being the first point of contact for our customers and answering a variety of concerns on the phone and at the counter.
• handling the daily customer service business for the municipality of Langenthal as well as for other operational management clients.
• recording and processing change notifications such as moves or ownership changes and ensuring careful, timely processing in our systems.
• actively supporting the collection process.
• being in proactive communication with authorities, municipalities, and administrations.
• processing data within the framework of meter readings.
• supporting the team as needed in various processes and projects.

Would you like to help shape the contact with our customers?

Denise Plattner, Head of Human Resources, looks forward to your application! Please send us your application documents by e-mail.

Good arguments

Contribute

The employees of IBL actively bring their ideas and experiences into everyday work, also in direct contact with customers.

Self-determined

Independent work and co-creation have a high value at IBL, within clear processes and in the team.

Exciting

A varied activity with customer contact, responsibility, and insight into the energy supply of the region.

Together

For us, togetherness counts. Together with motivated and competent employees, you will experience a versatile workday.

Additional benefits & discounts

• a well-coordinated team
• high job security
• generous support for your training and further education
• regular staff events
• very good social benefits with attractive insurance solutions
• free parking spaces, discounted Reka checks
• half-fare travelcard
• discounted Quickline products and subscriptions

Would you like to help shape the contact with our customers?

Denise Plattner, Head of Human Resources, looks forward to your application! Please send us your application documents by e-mail.

Who we are!

IB Langenthal AG supplies people and companies in Oberaargau with electricity, heat, natural gas, water, and telecommunications. It provides comprehensive energy services and advises you on energy-related questions.

Together with you, we want to move in the same direction because trust is based on mutuality with us. You will enjoy an appreciative and collegial interaction with each other. We are attentive, empathetic, and helpful towards one another. Core tasks are carried out independently where possible to expand professional competence and increase identification.

Everyone pulls together!

Your contacts

For more information about the application process, please contact

Denise Plattner

Head of Human Resources

062 916 57 84

personal@ib-langenthal.ch

For more information about working at IBL, please contact

Monica Alonso

Head of Customer Service

062 916 57 88