Deputy Head of Customer Service / Workshop

Gebr. Knecht AG is a traditional family business with over 100 years of experience and part of the Knecht Group.
At four locations in Switzerland, we employ over 60 people in the areas of commercial vehicles, construction machinery, bodywork, paint shop, and signage.
Our customers have trusted our quality, reliability, and personal service for decades.

For our team in Aarau, we are looking for a committed leader in a deputy role to start immediately or by arrangement.

• Top-level customer service:You are the first point of contact for our customers – service-oriented, professional, and solution-focused.
• Team leadership & employee management:As deputy manager, you support the professional leadership of our reception and work closely with the team leader. With commitment and passion, you bring in your leadership skills, take responsibility in place of the management, and ensure smooth daily operations.
• Deployment planning & resource management: You plan the optimal use of personnel, workshop capacities, and materials. You also manage the spare parts warehouse and keep inventory under control.
• Damage management & cost transparency:You coordinate diagnosis and damage assessment and prepare comprehensible, transparent cost estimates.
• Training & promotion of young talent:You are committed to the training of our apprentices.

Your tasks besides the deputy role

• Troubleshooting & diagnosis on buses (drivetrain, electrical/electronics, brakes, chassis, air conditioning, doors)
• Disassembly, repair, replacement of components according to manufacturer specifications
• Use of diagnostic devices, wiring diagrams, and service software (OBD/CAN)
• Calibration, final inspection, safety check, and test drive
• Documentation of work, spare parts management, and preventive maintenance

• Completed training as automotive mechatronics technician for commercial vehicles, automotive specialist, or in a comparable technical profession
• Interest or initial experience in a leadership role in customer service, as a workshop manager, or in a similar leadership position in the service area
• Confident handling of IT systems, especially MS Office and ideally industry-specific software
• Strong customer understanding and a good sense for individual customer needs
• You bring leadership skills, motivation, and team orientation – you succeed in inspiring an experienced team and delivering top performance in workshop and customer service together

• Career with perspective
  Develop yourself further – whether with us in the company or in sister companies of the Knecht Group such as Thomann Commercial Vehicles, Eurobus, or Welti-Furrer (Transport & Moving).
• Targeted further training
  We actively support you in your qualification as a diagnostician or Mercedes-Benz system technician.
• Quality we are proud of
  Clear processes, modern technology, and secure jobs – with us, you work in an environment that places great value on quality. As Deputy Head of Customer Service / Workshop, you shape processes together with your team and thus contribute to the success of our customers and us as a team.
• Clearly structured. Well equipped. Ready for professionals.
  In our workshops, you will find everything you need to work quickly, precisely, and with the highest quality – for satisfied customers and work you can be proud of.
• Strong team culture
  A motivated, long-standing team, a family-like working atmosphere, and short decision-making paths.
• Attractive overall package
  Market-based salary and very good public transport connections.
• Exclusive employee discounts
  Benefit from special discounts within the Knecht Group – from mobility to travel to services.
  An overview can be found in our employee brochure – worth a look.

Easy application

Contact us with your resume and your work certificates. A cover letter is not necessary.

It is more important for us to get to know you personally – what strengths you bring, what is important to you in your work, and how you enrich our team with your skills.
We look forward to you becoming part of our team soon.