Customer Supporter (all)

About the job

About cyon

cyon is an independent Swiss web hosting provider with over 20 years of experience, based in Basel. Around 50,000 customers trust cyon – because of personal support, easy management, and sustainable hosting. We combine technical expertise with closeness and warmth.

As a member of the Customer Success team, you help our customers with questions and problems related to our products. A call or an email to us should be a joyful experience. Together with the team, you solve tricky technical issues and wow our customers with crisp emails and a friendly tone. Besides the daily support routine, you work on projects and take on various roles.

Your tasks

• You support customers with questions and problems related to cyon’s products.
• You ensure that a call or an email to cyon is a positive experience.
• You answer customer inquiries by email and phone.
• You work in a team, share knowledge, and help continuously improve the
• customer experience.

What you bring

We are looking for team members with enthusiasm for the internet. For our self-determined cyon culture, you bring an organised and independent working style as well as strong communication skills. To leave a positive impression in contact with our customers, we require confident German and good English skills.

• Computer science and/or support
• Project management
• Experience dealing with topics from our field, such as FTP, DNS, and CMS (PHP/MySQL)

What we offer you

• Varied tasks with a lot of personal responsibility and scope for design
• Modernly equipped office premises in a central location in Basel with very good public transport connections
• Flexible annual working hours and at least five weeks of holiday
• Possibility for home office, workations, mobile working
• Generous budget for your personal workplace equipment
• Learning and training budget (financial and time)
• Free drinks and fresh fruit in the office

Get in touch

Curious? We have put together a few fictional support requests with which you can give us a practical picture of your experience. You can also tell us something about your motivation and yourself. We look forward to hearing from you!