Enterprise Client Success & Value Engineering Manager

About the role
Verity works with some of the world’s largest enterprises, and helping them unlock measurable value is at the heart of what we do. We’re looking for a Senior Manager to own the customer value journey for our $1B+ clients—from identifying business impact before the deal is signed, to ensuring that value is realized and expanded long after go-live.

This is a highly visible role that blends strategy and execution. You’ll run executive workshops, build business cases, track ROI, and tell the value story in a way that earns trust at the C-suite. You’ll also shape how we think about value across the company—partnering closely with Sales, Product, and Marketing to refine our playbooks and strengthen our customer engagement.

What you’ll do

• Lead discovery sessions and workshops with Operations, IT, and Finance leaders to uncover pain points and quantify business impact.
• Build executive-ready business cases with ROI models, scenario projections, and risk assessments that drive confident decision-making.
• Define success criteria and measurable outcomes, then design value dashboards and scorecards to track performance against plan.
• Partner with customer champions to orchestrate onboarding, adoption, and change management, ensuring fast time-to-value.
• Lead QBRs and EBRs that showcase ROI, confirm benefits, and map the path to expansion.
• Create multi-year value roadmaps with clear milestones and early wins to build momentum.
• Develop materials and narratives that resonate with C-level stakeholders and support value-based selling.
• Feed insights back into Sales, Product, and Marketing to strengthen our GTM approach and improve pipeline quality.

How success is measured

• Value realized vs. business case commitments.
• NPS and executive stakeholder feedback.
• Gross and Net Revenue Retention (NRR), including expansion impact.
• Bookings influenced by value proof points and references.
• Time-to-value against plan

What you bring

• 6+ years of experience in Value Engineering, Enterprise Customer Success, Solution Consulting, or Business Transformation (SaaS, ERP/WMS, supply chain, or automation)
• A track record of facilitating executive workshops and co-creating business cases that deliver measurable impact
• Strong executive presence and storytelling skills—you can translate data into narratives that land with a COO, CFO, or CIO
• Experience mapping out customer value journeys and adoption strategies with defined milestones
• Familiarity with ERP/WMS environments and data integration requirements
• Strong analytical skills: ROI/TCO modeling, KPI frameworks, sensitivity analysis; experience with BI tools like Tableau or Power BI is a plus
• Comfortable with Salesforce and Customer Success platforms (e.g., Gainsight, HubSpot)
• Excellent collaboration skills across Operations, IT, and Finance

Why Verity?

• Fully remote role with periodic invitations to company events held throughout the year.
• Fair market compensation with a clear path for growth.
• A great engineering culture with flat hierarchies, emphasizing joint responsibility, mutual trust, and support.
• Work with a skilled, high-achieving, experienced, and fun team, with ample opportunities for professional development and career growth.
• 401k match program
• Medical/dental/vision health benefits
• Flexible vacation policy
• Variable bonus program

We strive to create an inclusive environment that empowers our employees. All qualified applications will receive consideration for employment without regard to race, nationality, religion, sexual orientation, gender, age, physical [dis]ability, gender identity, or length of time spent unemployed.