Employee / Pre-legal Collection
Horgen
Key information
- Publication date:17 July 2025
- Workload:100%
- Contract type:Unlimited employment
- Place of work:Horgen
Job summary
Join our team at BANK-now, part of UBS Group, where we value collaboration. Enjoy an agile environment with flat hierarchies and short paths.
Tasks
- Manage a customer portfolio, focusing on collection measures in German and French.
- Negotiate payment arrangements with customers and monitor compliance.
- Handle customer inquiries promptly and professionally, both written and verbal.
Skills
- Commercial training with relevant further education preferred.
- Strong communication skills in German and French, with English as a plus.
- Experience in customer service, preferably in collections.
Is this helpful?
Do you enjoy telephone customer contact and demonstrating your communication skills in challenging customer conversations and in several national languages on a daily basis?
As an Employee in Pre-legal Collection, you are responsible for your own customer portfolio and handle at-risk consumer credit claims. You are regularly in contact with customers, answer inquiries, and agree on solutions.
The following main tasks are the focus:
You independently manage a customer portfolio in connection with collection measures in German and French.
You independently negotiate payment agreements with customers and monitor their compliance.
Preparation and sending of reminders, contract cancellations, and invoices.
Initiation of enforcement measures such as debt collection or seizures according to defined processes.
Timely and competent handling of incoming written and telephone customer inquiries.
Our Team
At BANK-now, you can expect a Swiss SME culture, embedded in the UBS Group. We are proud of our agile and collegial environment, where (almost) everyone knows each other. Here, every employee is part of our success story. We take pride in our flat hierarchies and short communication paths. The team consists of motivated and highly qualified experts. Each person brings a wealth of professional and personal experience, enriching the team.
This is what we wish for
Commercial basic training, possibly supplemented with further training relevant to the area of responsibility (HF, certificate course in collection, SchKG, etc.).
Several years of experience in customer contact, preferably in collections at a financial institution, collection agency, or comparable companies.
Independent and responsible working style with a high quality awareness.
Resilient and service-oriented personality with pronounced communication skills.
Fluent in German and French, good knowledge of English, additional language skills are a great advantage.
Take the next step with us
The UBS Recruiting Team looks forward to your application.
