Data & Process Engineer Customer Service 80 - 100 % (m/f/d)
Eniwa AG
Aarau
Key information
- Publication date:30 October 2025
- Workload:80 – 100%
- Contract type:Unlimited employment
- Place of work:Aarau
Job summary
Join us to shape the future of customer service! Be part of Eniwa's team.
Tasks
- Analyze and optimize customer service processes for efficiency.
- Develop and maintain standardized service processes and documentation.
- Ensure data quality and create insightful dashboards and reports.
Skills
- Degree in business informatics, computer science, or related fields.
- Experience in process management and analysis methodologies.
- Proficiency in Python, SQL, PowerBI, and Excel for automation.
Is this helpful?
Shape the future of customer service with us!
Become part of our team and help shape the future of the energy industry!
In this exciting role, you combine your IT and data expertise with your experience in customer service. You take responsibility for the further development and optimization of service processes as well as our data and reporting systems. In doing so, you make an important contribution to the digitization and efficiency enhancement of our customer service – always with the goal of creating an outstanding customer experience.
What you can achieve with us
- Capture, analyze, and optimize customer service processes to increase efficiency, quality, and customer satisfaction.
- Develop, document, and maintain standardized service processes (BPMN, process maps).
- Ensure data quality and build a reliable data foundation for customer service.
- Create and maintain meaningful dashboards, reports, and KPIs.
- Automate recurring workflows using modern tools and interfaces.
- Design and manage interfaces to ERP systems (e.g., SAP IS-U, CRM, FI/CO) for seamless integration of customer service, billing, and process data.
- Participate in projects for digitization, system integration, and process harmonization.
- Work closely with customer service, IT, billing, and other departments.
- Identify new trends and technologies for continuous improvement of the customer journey.
What defines you
- Completed training or studies in business informatics, computer science, data engineering, or business administration.
- Experience in process management (BPM, Lean, Six Sigma) and process analysis.
- Experience with Python, SQL, PowerBI, and Excel – both for process automation and analysis of large data sets.
- Experience in building, further developing, and operating reporting or data platforms.
- Understanding of customer service and support processes as well as their interfaces to IT and ERP systems.
- Analytical, structured, and interconnected thinking with a high quality awareness.
- Independent, solution-oriented, and proactive working style.
- Enjoyment of digitization, teamwork, and designing efficient service processes.
What we offer you
- A versatile role at the interface between data, processes, and customer service.
- Freedom to innovate and digitize customer service.
- Collaboration with motivated teams in a modern, future-oriented company.
- Attractive employment conditions and opportunities for further training.
Contact
Mr. Ümit Ataman
Head of Energy Industry
Energy for the region – simply sustainable
Eniwa is the sustainable energy service provider for the Aarau region. Over 400 employees, including around 60 apprentices, jointly develop the energy future.
Our green "e" stands for our name, commitment to renewable energies, innovative developments, and long-term success. And it stands for our values that we live as a team day by day:
Fulfilling: You make a meaningful contribution to the energy world of tomorrow with your work.
Developing: You have the opportunity to grow and develop further.
Successful: You contribute your know-how and help achieve shared success.
Energetic: You let your energy shine and actively shape with your ideas.
