100% Customer Advisor

At  Ardentis, we don't just talk about values — we live them every day. Excellence, innovation, personal development, team spirit, and long-term vision: that's what drives us. Here, we go beyond simply treating teeth. We advance dentistry, innovate, and think about tomorrow.

Do you want to be part of a team where every person matters? Where your role has a real impact on patients' lives? Join us and help make dental care more human, more modern, and more impactful.

Type of contract : Permanent

Rate : 100%

Start date : Immediately or to be agreed

Location : Route du Verney 7, 1070 Puidoux

Mission 

You will be a central element as well as the first point of contact in the positive experience of our patients to ensure a smooth, efficient, optimized, and consistent level of service.

As a customer advisor, you will be responsible for responding quickly and qualitatively to patient requests via our various platforms and will handle and follow up on various administrative tasks.

In this role, the main activities are as follows :

• Telephone reception and management of incoming and outgoing calls
• Follow-up and communication with various digital tools
• Scheduling and organizing appointments
• Management and follow-up of various administrative tasks
• Administrative management of patient files
• Management and follow-up of patient complaints

Profile, training, and skills 

• Proven experience in a similar position or CFC as a customer relations agent
• Fluency in French, both spoken and written – Native language
• Good knowledge of English – Level B1-B2
• Knowledge of several foreign languages would be an asset
• Comfort with common IT tools – Microsoft365, CRM
• Rigor, sense of planning, organization, and priorities
• Ease on the phone and in customer service
• Possess great listening skills and excellent interpersonal qualities
• Able to work independently and as part of a team
• Open-mindedness and flexibility 

Why Join Ardentis?

• From your entry at Ardentis, you will benefit from personalized integration training tailored to your needs.
• You will evolve in a caring environment conducive to fulfillment, where you can excel and innovate.
• By joining Ardentis, you will immerse yourself in a corporate culture that values sharing and team spirit, placing great importance on sustainability.
• Very good working and salary conditions.
• 5 weeks of vacation per year.

Join us and become a driving force at the heart of a community dedicated to dental excellence. The adventure starts here !