Vehicle Expert Damage | 80-100%
Key information
- Publication date:28 September 2025
- Workload:80 – 100%
- Place of work:Basel
Job summary
Join the Baloise team as a Vehicle Expert in customer service.
Tasks
- Assess and evaluate damages to motor and water vehicles.
- Manage cases independently for the Northwest Switzerland region.
- Collaborate with various parties to establish repair processes.
Skills
- You need experience as an automotive technician and leadership skills.
- Strong decision-making and problem-solving abilities are essential.
- Excellent communication skills for client interactions and negotiations.
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Your Job in Brief
- Dive into the "Customer Service" area and become part of the "Vehicle Experts" team.
- You assess damages, evaluate them, and communicate with various parties.
- You are responsible for the Northwestern Switzerland region and independently handle cases.
- Bring your expertise around motor and watercraft vehicles and share your knowledge with us!
What Awaits You
A culture you might not expect from an insurer. Baloise is changing – towards flat hierarchies and personal responsibility, towards more networking, more collaboration, more discussions on equal footing. We question the working world, look for new opportunities and innovative solutions, and try to constantly develop ourselves. Important: We are on the way, but not there yet!
These are the tasks you will take on in your new job:
- You qualify damages to motor and watercraft vehicles and calculate the resulting costs.
- You assess accident-damaged vehicles directly on site or via video recording.
- You determine repair paths and coordinate costs in collaboration with the vehicle repair industry.
- You are in direct contact with customers, injured parties, caseworkers, and the vehicle repair industry and support them with your technical knowledge.
- You assist our team with administrative tasks and advise your colleagues on automotive technical questions.
What We Expect
That you are decisive and work independently. That you can recognize customer needs and respond to them. We care about the best possible service. Do you too? What will help you in your work are high professional competence as well as your confident and likeable demeanor. You enjoy interacting with others, like to talk well, negotiate confidently with sometimes demanding partners to find solutions together.
Your qualifications:
- Basic training as an automotive mechatronics technician, automotive mechanic
- Several years of professional experience
- Leadership experience in the vehicle repair industry
- Professional certification as an automotive diagnostician
- Further training in the commercial field is desired
- Fluent German in spoken and written form, French (spoken) would be a plus
