Customer Service Advisor / Warehouse Manager / Site Administrator (m/f/d), 100%

About the job

Scania takes responsibility with the goal of advancing the development of sustainable transport systems and creating mobility solutions that are better for society, the environment, and business. We set milestones in the transition to a sustainable transport system. Where others see problems, Scania sees solutions.

To complement our team in Frauenfeld, we are looking for a future generalist as

Customer Service Advisor / Warehouse Manager / Site Administrator (m/f/d), 100%

For our Scania service center in Frauenfeld, we are looking for support for the workshop manager. We are looking for a team member who brings the following skills or is willing to acquire them with our support. All activities are carried out in cooperation with our workshop manager:

Your tasks:

You are responsible for order acceptance and entry, creating quotes, and scheduling appointments with our customers. Workshop and maintenance planning also fall within your area of responsibility. In addition, you advise our customers and offer them needs-oriented service and maintenance solutions. As a competent specialist, you receive customer concerns and independently develop appropriate solution proposals. Furthermore, in this role, you take on the task of salesperson and advisor for spare parts and accessories, both internally and externally. You recognize the needs of our internal and external customers and fulfill them with market-appropriate, customer-oriented, and economical solutions.
Existing processes are continuously analyzed by you, and ideas for further development and optimization are introduced. You are responsible for inventory management and procurement of spare parts and ensure sustainably high customer satisfaction through flawless parts supply. Part of this function includes the commercial role, where you act as an important key person in our service center and coordinate the following internal tasks: time tracking management, vacation planning, cash register, and preparation of all orders for invoicing. 

We offer you:

•    A premium-class product
•    Up to 80% cost participation in job-specific training and further education 
•    100% continued payment of salary in case of illness or accident for 2 years
•    100% continued payment of salary during paternity leave
•    Versatile training offers (internal/external)
•    Uncomplicated informal culture at all levels
•    Possibility for unpaid leave 
•    Variable profit sharing up to CHF 3000.--/year
•    No company holidays
•    Flexible pension planning in the form of selectable savings plans

You offer us:

•    Passion for the product and industry
•    Basic training as a mechanic in the commercial vehicle or passenger car sector and/or in the automotive retail sector 
•    Further training in commercial fields and/or professional experience in the administrative area, further training as a customer service advisor merchant is an advantage
•    Professional experience in customer service/service acceptance in the automotive sector
•    Forklift license or willingness to obtain one
•    Very good knowledge of the German language
•    Good MS Office user skills
•    Technical/sales flair for the automotive industry
•    High service orientation and organizational skills combined with a positive attitude and high self-motivation
•    Local language in spoken and written form is a must

For questions about the content of the position and the environment, our operations manager, Mr. Markus Knuchel, Tel. +41 52 320 21 21*, is happy to assist you.