Service Team Leader UPS (80-100%)

About the job

At ABB, we support industries in becoming more efficient and sustainable. Progress is not an option for us, but a matter of course – for you, your team, and the world. As a global market leader, we offer you everything you need to drive this change forward. The path is not always easy – because real growth requires courage. But at ABB, you do not walk it alone. Run what runs the world.

This position reports to:

Your role and responsibilities

In this role, you lead a regional service team with diverse expertise in service planning, order processing, and execution within the Electrification business area. Together with your team, you ensure comprehensive support for our customers in the Uninterruptible Power Supply (UPS) sector in the German-speaking part of Switzerland.

You report directly to the Head of Service UPS Systems and make a significant contribution to implementing the service strategy and promoting business growth. Through efficient planning and targeted allocation of resources – always adhering to established processes, procedures, and guidelines – you ensure high service quality and operational excellence.

The work model is: #LI- Hybrid

You are mainly responsible for:

• Leading, coaching, and developing a regional service team (Service Coordination, Order Handling, Technical Support, Field Service Technicians), as well as responsibility for all service deployments, maintenance, and customer orders in the region, ensuring qualitative and commercial targets are met

• Ensuring high customer satisfaction, maintaining customer relationships, and solution-oriented handling of challenging customer situations

• Operational support in service planning (FSL), service execution, and order management (SAP/Salesforce). You also act as the interface between project management and service, including regional forecasting

• Maintaining the install base (ServIS) as well as handling warranty requests and reviewing and approving weekly reports, expenses, and service reports, ensuring occupational safety and compliance

Qualifications for the position:

• Technical basic training in the electrical field with completed job-related further education at the level of a higher technical school (technical school, master craftsman examination, etc.)

• Solid knowledge and practical experience in maintenance, servicing, commissioning, and repair of electrical systems

• Experience in power electronics and/or UPS systems

• Several years of leadership experience in a similar position

• Flexible and resilient personality with high social competence

• Strong work and problem-solving methodology

• Willingness to travel throughout Switzerland

• Proficient use of MS Office applications as well as SAP or other ERP systems

• Very good German and English language skills in spoken and written form, French and Italian are an advantage

About us:

ABB Smart Power offers energy distribution solutions for data centers, industrial and production sites, critical infrastructures, and commercial buildings. The division's technical teams work closely with industry partners and deliver advanced solutions that enable rapid growth, transition, and sustainability goals. The division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices such as switches and relays. The Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The division's ABB Ability™ Energy Manager provides a scalable, user-friendly platform that helps companies save energy and reduce CO2 emissions.

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We value people with diverse personal backgrounds. Could this be part of your story? Apply today or visit www.abb.com to learn more about us and discover the impact our industrial solutions have worldwide.