Order Handling Specialist (80 - 100%)

At ABB, we help industries overhaul - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we give you what you need to make this possible. It won't always be easy because growth requires courage. But at ABB, you will never walk alone. Run what runs the world.

This position reports to:

Your role and responsibilities:

As an Order Management Specialist, you are the central contact person for customers and business partners in the low voltage products area within the Electrification business unit based in Baden, Switzerland.

You report to the Head of Order Processing and play a key role in supporting the sales team by using your expertise in customer service to handle customer inquiries efficiently and professionally.

The working model for this position is: #hybrid
 

Your main tasks:

• Coordination with internal teams to find effective solutions for customer inquiries and ensure smooth order and delivery processes.

• Monitoring order status, delivery dates, and proactive management of delays or escalations to ensure customer satisfaction.

• Handling invoicing and setting up customer accounts according to internal policies and in coordination with the sales team.

• Clear communication with customers and internal stakeholders via phone and email to create transparency and resolve issues efficiently.

Qualifications for the role:

• Completed commercial training; further education at a higher vocational level (e.g., HF) is an advantage

• 5 to 7 years of professional experience in order processing or a comparable function

• Agile and proactive mindset with proven ability to take responsibility for customer concerns

• Solid knowledge and experience in customer service

• Confident handling of SAP

• Team player with solution-oriented and independent working style as well as excellent oral and written communication skills

• Fluent German and English skills; good French skills in spoken and written form; additional languages are an advantage

More about us

ABB Smart Power offers energy distribution solutions for data centers, industrial and production sites, critical infrastructures, and commercial buildings. The division's technical teams work closely with industry partners and deliver advanced solutions that enable rapid growth, transition, and sustainability goals. The division's portfolio includes industrial circuit breakers, low voltage systems, motor starting applications, and safety devices such as switches and relays. The Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The ABB Ability™ Energy Manager of the division provides a scalable, user-friendly platform that helps companies save energy and reduce CO2 emissions.

The recruitment is led by Stephan Himmel, Talent Partner at ABB Switzerland Ltd.

We value people with diverse personal backgrounds. Could this be part of your story? Apply today or visit www.abb.com to learn more about us and the impact our industrial solutions have worldwide.