Senior - Spa Receptionist (m/f/d)

About the job

• Contact person for all guest inquiries at our Medical and Spa reception

• You ensure flawless, first-class, professional, and high-quality guest service

• Understand and implement guest needs, anticipate guest wishes

• Interact professionally with our guests and support them to ensure a pleasant, successful, and satisfying stay

• Schedule appointments for guests and ensure that booked treatments are correct and booked within an appropriate timeframe

• Maintain the guest database

• Administrative tasks, such as daily and monthly inventories, control of reports for forecasting product and treatment sales

• Plan spa services and programs together with our planning department

• Active upselling of products and treatments to achieve the sales budget

• The regular daily working hours are between 7:45 a.m. and 7:15 p.m., flexibility required

• At least 3 years of experience in a comparable position

• Excellent knowledge of English and French, additional languages are an advantage

• Excellent interpersonal and communication skills, both oral and written with guests, within the own team and also with all other colleagues

• Sincere, empathetic, and caring character

• High empathy skills

• Ability to anticipate guest needs and act accordingly

• Good diplomatic conflict resolution

• Effective and efficient teamwork

We offer you a new challenge in an internationally active company with continuous growth. The focus is on health, well-being, and a luxurious ambiance for our guests. You can significantly shape the company's success and actively contribute to building a worldwide brand. You benefit from personal and professional development as well as various benefits such as discounts on tourist leisure offers and other perks.