Front Office Manager (m/f/d) 100%

Welcome to Meilenstein: a 4-star superior hotel with 85 stylish rooms, offering business and leisure guests an inspiring mix of comfort, experience, and a spirit of discovery. Our house impresses with a unique vehicle and Formula 1 museum, an impressive 42-meter-long underwater world, bowling and fitness, as well as diverse culinary concepts and event possibilities. A place that moves. A place that excites. A place where you take leadership.

Your profile

• You are aware of your role as the "first and last impression" for our guests

• You have completed vocational training in gastronomy or hotel management

• Several years of professional experience at the reception

• Discretion and trustworthiness in relationships with our guests

• Enjoyment of hospitality and dealing with our guests

• Very good manners and a charming, friendly appearance

• Warm & authentic, service-oriented service

• Independent and responsible working

• Very good German and English skills, spoken and written

• Teamwork and accuracy, ideally you bring initial leadership experience

• High degree of flexibility, reliability, and empathy

• Good IT skills (MS Office, Protel)

• Experience with yield management is an advantage

Your tasks

You lead our front office with foresight and personality. You ensure that our guests feel welcome from the very first moment:

• Leadership, development, and motivation of the front office team

• Personal care and advice for our guests

• Ensuring a first-class guest journey through active presence

• Operational work at the reception including check-in and check-out

• Ensuring smooth processes throughout the entire front-of-house area

• Close cooperation with other departments

• Responsibility for billing, cash management, and correct financial processes

• Professional complaint management

• Control of sales reports and accounts receivable management

• Ensuring and further developing our quality standards

• Coordination of duty scheduling as well as training and further development of the team

• Careful onboarding of new employees

• Other administrative tasks related to daily hotel operations

What to expect:

• A modern and impressive workplace

• Opportunities to directly contribute your experience to building the team

• A motivated and dynamic team

• A high service and hospitality culture

• Open and transparent corporate culture

• Free parking spaces

• Various discounts from the Pneu Bösiger AG corporate group

• Free fitness subscription

Have we sparked your interest? Then we look forward to receiving your exciting application documents by email!

Hotel Meilenstein

Lotzwilstrasse 66

4600 Langenthal

Switzerland

Phone: +41 062 919 01 51

Contact person: Hadisa Sadiku

Position: Front Office Manager

Email: h.sadiku@dermeilenstein.ch