Clerk: Ticketing (a) 80 - 100 %

• you process and answer incoming customer inquiries in the CRM and ticket system 
• you clarify concerns regarding subscriptions, newspaper deliveries, digital services, invoices, and general questions 
• you ensure friendly, precise, and customer-oriented communication 
• you document all cases cleanly, comprehensibly, and structured in the system 
• you work closely with 1st and 2nd level support to ensure efficient solutions 
• you support the optimization of our customer service processes 
  and actively contribute to high service quality and customer satisfaction

• you have experience in customer service or written customer communication and possess strong writing skills 
• you are a motivated, likeable, and team-oriented personality characterized by high commitment, flexibility, and quick comprehension  
• you are confident in handling ticket and CRM systems (Salesforce is an advantage) 
• you work in a structured, independent, and quality-conscious manner 
• you remain efficient and solution-oriented even with a high volume of inquiries 
• you can document cases clearly and comprehensibly 
• you ideally have basic knowledge of subscription processes 

David Frei
Head Talent Acquisition & Employer Branding
career@chmedia.ch
We do not accept applications from recruitment agencies for this position.