Team Lead Member Operations Center 100% (m/f/d) - Bern

Publication date:19 September 2025
Workload:100%
Contract type:Unlimited employment
Place of work:Bern

Job summary

Join our dynamic team in Bern, where flexibility and organization are key. Enjoy a supportive work environment with great benefits!

Tasks

Support First Level Support in daily tasks and monitoring systems.
Act as the main contact for your team on professional matters.
Encourage and develop your team members to achieve goals.

Skills

Strong sense of responsibility with a focus on team development.
Ability to work under pressure while maintaining focus.
Fluent in German, with good knowledge of French and tech-savvy.

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About the job

Are you flexible, an organized personality, and do you not lose your composure easily? Do you also distinguish yourself by your courteous manner with others and like to take responsibility? If yes, then be sure to read on:

What you can achieve:

You support the First Level Support in its daily work and operate various monitoring and reporting systems of our customers
You are the first contact person for your team in professional and personnel matters
You enable and promote your employees
You perform various administrative tasks
You have a direct influence on process optimization
You maintain close contact with different operational forces

What you bring:

You have a strong sense of responsibility and support the development of your employees to achieve goals together.
You work goal-oriented even in hectic situations and keep an overview
You are a assertive personality with good manners and are open-minded, communicative, and structured
You enjoy telephone customer contact
Your mother tongue is German and you have good knowledge of French; knowledge of English and Italian is an advantage
You have good PC user skills and are technically inclined