Clerk AHV Branch Office (80%)

About the job

Clerk AHV Branch Office (80%)

What you will achieve with us

• Independent case processing in various social insurance fields (mainly AHV, EL, EO and FZ; partially IV, BV and UV)
• Competent advice and support for customers by phone, in writing and at the counter in all areas of the AHV branch office, even in complex social situations
• Ensuring correct recording, assessment and billing of contributions; independent clarifications with customers
• Processing of benefit cases and participation in the determination, modification and control of benefit claims (e.g. AHV, EO, FZ)
• Billing of EL sickness and disability costs

How you inspire us

• Completed commercial basic training EFZ, ideally administrative apprenticeship
• Professional certificate for tasks at Bernese AHV branch offices or course for social insurance clerks is an advantage or willingness to complete such further training
• Several years of professional experience in social insurance
• Language skills in French and English; additional language skills are an advantage
• Independent, proactive and responsible
• Structured, efficient and quality-conscious
• Resilient and flexible with changing requirements
• Customer- and service-oriented with communication and negotiation flair

What to expect from us

• A respectful, collegial cooperation and a good working atmosphere
• Work-life balance: annual working hours, part-time work, care days and home office depending on function
• Generous vacation policy: at least 26 vacation days, additionally age-based graduated vacation days, 41-hour week as well as the possibility to take one or two unpaid free weeks
• Competence-based development opportunities as well as individual training and further education
• A versatile and exciting range of tasks between legal requirements and real life