Global Process Owner - Service Delivery

About the Role

This role is responsible for driving the global standardization, optimization, and continuous improvement of last mile service delivery processes across our international network. Key areas of responsibility include transportation planning, routing, scheduling, and operational execution to ensure reliable and efficient service delivery to customers.

The position combines operational process ownership, project leadership, and digital enablement, with a strong emphasis on transportation management tools, planning systems, and data-driven performance management.

Working closely with regional and local operations teams, the role leads the development and implementation of global standards for service delivery and last mile logistics, pilots new solutions, and supports the deployment of innovative tools aimed at enhancing operational efficiency and service reliability.

We are hiring for the following focus area: Service Delivery

Job Location

This is a hybrid role. Candidates may be based in any country where gategroup has an office and operational presence.

Application requirement

Applications must be submitted in English

Main Duties and Responsibilities

• Own and develop global service delivery processes, with a strong focus on last mile transportation planning, routing, and operational execution.

• Design and implement global operational standards, including process definitions, SOPs, performance tracking tools, and standardized reporting frameworks.

• Lead the development, testing, and rollout of new operational standards, coordinating pilot implementations with regional and local operational teams.

• Drive global improvement initiatives related to service delivery, transportation planning, and fleet operations from concept through implementation.

Key Qualifications and Experience

• Proven expertise in last mile logistics, transportation operations, or service delivery planning.

• Strong experience with transportation management systems (TMS), routing optimization tools, planning and scheduling software, or fleet management solutions.

• Solid understanding of transport planning, route optimization, fleet utilization, and operational scheduling in complex operational environments.

• Strong analytical and data interpretation skills with the ability to translate insights into operational improvements.

• Experience in process design, operational standardization, and continuous improvement initiatives.

• Familiarity with Lean, Operational Excellence, or process improvement methodologies is an advantage.

• Experience managing cross-regional projects and collaborating with global stakeholders.

• Excellent communication, facilitation, and stakeholder management skills.

What We Offer

• A key role shaping global service delivery and last mile logistics standards across an international network.

• The opportunity to drive digitalization and operational efficiency in transportation and fleet management.

• A collaborative environment focused on Operational Excellence and continuous improvement.

• Exposure to global operations leadership and complex operational challenges.

• Collaborate with cross-functional teams to develop operational content, training programs, and communication materials supporting the global Operational Excellence program.

• Support the development and enhancement of digital tools for transportation management, routing, and fleet tracking, including solutions such as OPRS and GPS-based fleet systems.

• Analyse operational data and service delivery performance, identifying opportunities to improve planning accuracy, route efficiency, resource utilization, and on-time performance.

Core competencies and requirements

Education

• Bachelor degree in business economics, business science, engineering or related fields

• Lean manufacturing certification/knowledge is required

Work Experience

• 5+ years in operational leadership position with progressing roles with international experience

• Previous experience in leadership of continuous improvement programs

• Lean manufacturing/6-Sigma deployment experience

• Experience in implementation automation, assembly processes

• Project management experience

Technical / Language Skills

• Strong computer literacy and good knowledge of Microsoft Office including Word, Excel, PowerPoint

• Power BI experience is a plus

• CAD system experience is a plus

• Excellent command of English

Location: This position may be based at any gategroup location worldwide

Travel requirements: appx. 40%

Application Deadline: 5 April 2026

Application requirement: applications must be submitted in English