Senior Project Manager / Consultant CX (m/f/d) 80-100%

As a leading Microsoft partner in Switzerland, we passionately digitize business models – with Microsoft Dynamics 365 Sales and the Power Platform, we help companies recognize sales opportunities faster, develop customer relationships purposefully, and make data-driven decisions. Our goal in the Customer Experience (CX) area: to position sales organizations so that they are successful today and tomorrow.

For this, we are looking for you: an experienced personality with a hands-on mentality, customer focus, and professional demeanor.

What awaits you:

• As a project manager, you are responsible for CX digitization projects with Microsoft Dynamics 365.
• With a confident, empathetic leadership style, you strengthen our project teams and inspire customers.
• In large projects, you take on program management and also manage partner companies.
• After careful analysis, you advise customers on optimizing processes, organization, and customer experiences. Your focus is on best practices, use cases, and data strategies in sales.
• You consistently keep scope, budget, resources, schedule, and quality in view.
• In addition, you contribute your know-how in presales activities and support our sales team.

What you bring:

• 5-10 years of experience in IT projects or consulting, ideally as an external service provider.
• Hands-on mentality – you bring things to completion.
• Strong competence in stakeholder and expectation management.
• Communicative and confident at all levels – from clerk to CEO.
• Enthusiasm for CRM processes (Sales, Marketing, Service, Field Service) and CX topics.
• Customer centricity is a given for you.
• Very good German and English skills.
• High self-motivation, eagerness to learn, and enthusiasm for new technologies.

What makes working with us special:

• Annual working time model based on a 40-hour week
• 5–6 weeks of vacation, plus additional flexible vacation options.
• Security through strong social benefits and parental leave with 100% continued pay.
• Individual training and real development opportunities.
• Modern work environment, remote options, and workation possibilities.
• Collegial culture, flat hierarchies, and joint events.

Sound like you?

Then apply online now and address your application to Mathieu Schmidhauser, Head of Customer Experience. We look forward to meeting you!