Multilingual Customer Service Advisor in Fribourg and Home Office 60-100%

About the job

multilingual, motivated, enthusiastic and enjoy customer contact? Then come to us, we support and develop you. We look forward to your application!

Callpoint - a Swiss call centre - and we care for our employees and customers with passion and commitment. With us, you have finally arrived.

• You attentively receive customer concerns by phone
• you carefully and accurately handle written customer enquiries and emails
• with us you can participate in various mandates
• working hours from Monday to Friday between 07:30 and 21:00 and on Saturday between 08:00 and 18:00 (8.4 hours per day shift)

• You conduct telephone consultations in German as well as French and/or Italian
• you speak and/or understand Swiss German
• you enjoy contact with people and convince with your empathetic and service-oriented manner
• a clean criminal record and debt collection register extract are required for the position
• good PC skills are a basic requirement
• experience in customer service and the banking sector is an advantage
• you are looking for a hybrid working model in which you can work mostly from home

• modern, pleasant and collegial working atmosphere with a workplace directly next to Fribourg station
• first-class training as well as continuous professional and personal development opportunities
• attractive employment conditions according to the collective labour agreement of the contact centre industry
• workload 60 - 100% possible
• after the training and induction phase (2 to 3 weeks) home office is possible
• starting salary of CHF 4,519.-. The salary is paid 12 times per year.
• up to the 5th year of service, one additional day of holiday each year

Have we aroused your interest? Then we look forward to your application. You can apply online or via email.

No cover letter or CV at hand? No problem, write us an email and let us know how we can contact you.

Your questions will be gladly answered by Miriam Thüler, miriam.thueler@callpoint.ch, 058 201 15 74