Customer Advisor Front Office (m/f) 80%-100%

Publication date:03 November 2025
Workload:80 – 100%
Place of work:Otelfingen

Job summary

Join our team to support clients in the healthcare sector. Enjoy a dynamic work environment with great benefits.

Tasks

Advise customers professionally via phone, chat, and email in German and French.
Efficiently process orders, billings, and returns for smooth operations.
Handle out-of-stock issues and customer complaints with effective solutions.

Skills

Medical training or commercial experience in customer service required.
Strong IT skills and familiarity with digital tools essential.
Excellent communication skills in German and French are a must.

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About the job

What you can achieve

You advise our customers professionally and reliably via phone, live chat, and email – in German and French.
You process orders, billing, and return registrations efficiently and ensure smooth handling.
You approach out-of-stock situations and customer complaints with a solution-oriented mindset and find suitable alternatives.
You support our customers with product inquiries – especially in the areas of incontinence, enterostomy, and wound care – and assist with the use of our app.
You actively contribute to the further development of our customer service and work interdisciplinarily with teams such as logistics, back office, and purchasing.

What you bring with you

You have a basic medical education (e.g., as an MPA, HF nursing specialist, or FaGe) and want to develop professionally away from the patient bedside.
Or: You have a commercial education with experience in customer service – ideally in the healthcare sector.
You are IT-savvy and have a strong technical understanding. You are familiar with using laptops, MS Office, Google Workspace, and digital tools.
You have very good German skills as well as good French skills. Italian is a welcome plus.
You think in a networked way and recognize cross-departmental connections – thus you contribute efficient solution proposals.
You enjoy communicating professionally – especially on the phone. Customer orientation is a matter of course for you.

5 weeks vacation, with the possibility to buy up to 10 additional vacation days or take unpaid leave

Pension fund with advantageous premium distribution - about 2/3 are covered by us

Various discounts in our pharmacies and with other top brands

Expand skills through funded and supported training and further education as well as internal development opportunities

Family-friendly with 16 weeks maternity leave (80% of salary) and 10 days paternity leave (100% of salary), as well as participation in child funds

Registered shares at preferential prices - not only engage professionally for Galenica but also invest