Front Office Agent

Company Description

Mercure Zurich City

In addition to 319 stylish rooms, it offers its guests a spacious wellness and outdoor terrace for special moments of well-being. A highlight of the hotel is the lovingly designed club, awarded the Swiss Location Award as one of the most beautiful locations in Zurich. The hotel is complemented by modern equipped conference rooms and our newly renovated DELI restaurant and the renovated bar.

Job Description

We are looking for you to support our front office team – the start date is by arrangement!

• You welcome our guests friendly and courteous and ensure a pleasant atmosphere from the very first moment
• Check-in and check-out you handle reliably according to our internal standards
• You process reservations and provide our guests with helpful information about offers in the house and the surrounding area
• Inquiries by email, phone or in person you answer competently or forward them specifically to the responsible departments
• In case of complaints, you find a solution-oriented and calm appropriate response – always with the goal of satisfying our guests
• You take over payments with the PMS and cash register system, create invoices and ensure correct cash management
• You recognize sales opportunities and actively support up- and cross-selling
• If necessary, you help with the monthly inventory in the hotel shop
• You ensure compliance with our quality standards and contribute to continuously improving the guest experience

Qualifications

• You have a completed education in the commercial field or in the hotel industry
• Reliability, motivation and team spirit characterize you – you like to pitch in
• You have very good German and English skills – any additional language is a plus
• You enjoy dealing with people – guests and colleagues feel your positive charisma
• With creativity and passion you create unforgettable experiences for our guests
• You contribute to the team working harmoniously together and all processes running smoothly

Additional Information

• So that you have more free time, our front office team works without room hours!
• We support you financially with your daily commute to work
• We take care of washing and ironing your uniform – free of charge
• Regular team events with subsequent apéritif
• Free meals – three times a day
• Benefit from exclusive discounts within The Chocolate on the Pillow Group and the Accor Group – for you as well as for your family and friends
• We challenge and promote you and are happy to bring you to the "Next Level" with our advancement and development opportunities