Patient Relations Officer - 80%-100% - Martigny
ARDENTIS CLINIQUE DENTAIRE SA
Martigny
Key information
- Publication date:10 January 2026
- Workload:80 – 100%
- Place of work:Martigny
Job summary
At Ardentis, we live our values daily through excellence and innovation. Join us for a fulfilling and dynamic work environment!
Tasks
- Personalize patient service to ensure satisfaction and loyalty.
- Act as an ambassador for the Ardentis brand's image.
- Support patients throughout their care journey with dedication.
Skills
- Required training in hospitality or client relations; CFC or equivalent.
- Strong leadership and organizational skills are essential.
- Excellent communication and interpersonal abilities are a must.
Is this helpful?
At Ardentis, we don't just talk about values, we live them every day. Excellence, innovation, personal development, team spirit, and long-term vision: that's what drives us. Here, we go beyond simply treating teeth. We advance dentistry, innovate, and think about tomorrow.
Do you want to be part of a team where every person matters? Where your role has a real impact on patients' lives? Join us and help make dental care more human, more modern, and more impactful.
Contract type : Permanent contract
Rate : 80% - 100%
Start date : July 2026 or to be agreed
Location : Avenue de la Gare 46B, 1920 Martigny
As a patient relations officer, you will have various tasks:
- Satisfy and retain patients by personalizing the service offered
- Ambassador and guarantor of the Ardentis Group's image
- Follow patients throughout their care journey
- Ensure patient satisfaction and handle complaints
- Quality control of the reception environment
- Creation and transfer of files between clinics
- Maintain the clinic's visual communication according to Marketing guidelines
- Manage and optimize practitioners' schedules
- Various administrative tasks (emails, letter writing)
Profile, training, and skills:
- Training in hospitality, customer relations agent, CFC, CAP, BTS level or equivalent
- Minimum 2 years experience in a receptionist/hostess position in the tourism sector
- Good command of French (C1-C2 level)
- Good command of common computer tools (Microsoft Office 365)
- Leadership, able to support and coordinate
- Organizational skills, global vision, ability to take a step back
- Great ease in human relations, in patient service (listening and communication skills)
- Exemplary attitude, warm and friendly welcome, professionalism, dynamism, and availability
- Ability to work alone or in a team
- Ability to assimilate new knowledge
- Certain interest in digitalization
Why join Ardentis?
- From your entry at Ardentis, you will benefit from personalized integration training, adapted to your needs.
- You will evolve in a caring environment conducive to fulfillment, where you can excel and innovate.
- By joining Ardentis, you will immerse yourself in a corporate culture valuing sharing and team spirit, placing great importance on sustainability.
Join us and become a driving force at the heart of a community dedicated to dental excellence. The adventure starts here !
