Kanton Zürich
Zürich
13 hours ago
Head of Client Services 80 - 100%
- 07 February 2026
- 80 – 100%
- Zürich
Job summary
Join the Amt für Informatik as Leiter/-in Client Services! Lead the digital transformation in Zürich.
Tasks
- Oversee the Client Services organization with over 20 staff.
- Drive the strategic development of Client and Workplace Services.
- Collaborate closely with stakeholders on IKT strategy implementation.
Skills
- Higher education in IT or comparable qualifications required.
- Strong leadership and strategic thinking skills essential.
- Excellent communication in German and good English proficiency.
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About the job
Head of Client Services 80 - 100%The Office for Informatics (AFI) is the IT competence center of the Canton of Zurich.
It provides comprehensive services in the area of central IT infrastructure and canton-wide applications for directorates, authorities, the judiciary, and independent institutions. Commissioned with the implementation of the new Information and Communication Technology (ICT) strategy, the office accompanies the canton into the digital world.
In the Client Services organization, the digital future of the Canton of Zurich in the area of digital workplace and peripherals is actively shaped.
To ensure continuity and further development of our Client Services organization, we are filling this leadership position anew. In this key role, you lead and develop an organization of over 20 employees, divided into several teams. You are responsible for the strategic direction, further development, and management of the Client Services organization and significantly shape the workplace strategy of the Canton of Zurich. In doing so, you confidently navigate between leadership, strategy, stakeholder management, and transformation.
What you achieve with us:
- Overall responsibility for the Client Services organization (technical, personnel, and organizational)
- Leadership, development, and empowerment of several teams and their leaders
- Strategic further development of client services and workplace services in the cantonal environment
- Active co-design and implementation of the canton-wide ICT strategy within your area of responsibility
- Close collaboration with department and office management as well as relevant stakeholders
- Management of budget, resources, and external service providers
- Ensuring stable, future-proof, and customer-oriented service delivery
What you bring:
- Higher education in the IT field (FH/University) or comparable qualification
- Several years of leadership experience in a comparable role with responsibility for larger organizational units
- Experience in the strategic management of IT services, ideally in infrastructure or workplace environments (client/Microsoft environment)
- Strong leadership skills, decisiveness, and strategic thinking ability
- Excellent communication skills and experience dealing with diverse stakeholders
- Very good German skills as well as good English skills
What we offer:
- A central leadership role with scope for design, where you can contribute your leadership ideas and have a sustainable impact
- The opportunity to actively shape the digital transformation of the Canton of Zurich
- A dynamic environment in transition that enables modern leadership, development, and innovation
- A modern workplace with a reliable and fair employer offering flexible working hours, home office options, and long-term prospects
Do you feel addressed?
Then we look forward to your complete and meaningful online application. Please use the online tool for this.
For specific questions about the position, please contact Bertram Zuppiger (Department Head) at Tel. No.: +41 43 258 84 03.
Your new environment: www.zh.ch/AFI
