1st Head Waiter

About the job

The Fairmont Monte Carlo is a luxury hotel located in the heart of the Principality of Monaco. It features 596 rooms, suites, and residences as well as four restaurants, three bars, a Fitness Center, a Spa, two swimming pools, Room Service, and a Catering service.

Reporting to the F&B Manager, the essential responsibilities and functions of the position include, but are not limited to:

• Lead all aspects of service to achieve the following objectives:
• Financial in terms of turnover and profit

• Qualitative in terms of customer service

• Control and analyze daily the following indicators:

• Turnover of sales outlets
• Labor cost
• Quality and presentation of F&B products
• Service standards
• Proper service maintenance in terms of tidiness, upkeep, and condition of furniture
• Customer satisfaction
• Team engagement and motivation

• Optimize revenue by regularly developing strategies, practices, and promotions with the Food & Beverage and Hotel management
• Ensure personal follow-up of customers and regular and resident guests of the hotel.

• Comply with hygiene and safety standards
• Ensure grooming standards of the teams
• Respect LQA standards
• Establish and maintain effective working relationships between different departments
• Plan teams according to hotel occupancy and activities
• Be in charge of various functions such as: recruitment, schedule management, colleague evaluation, coaching, colleague motivation, disciplinary actions to ensure good productivity and efficiency of colleagues
• Implement training within teams
• Participate in the development of menus and cards with the Chef and Food & Beverage management
• Conduct and lead daily "pre-shift" meetings and all other necessary meetings to achieve the best results
• Actively participate in service operations
• Assist Food & Beverage management in setting service objectives and developing service procedures and standards
• Control and keep the service equipment inventory up to date
• Stay informed about local competitors by comparing their operations
• Ensure inter-service and support department communication
• Manage beverage and consumable products
• Follow up on colleague engagement surveys
• Establish and monitor the restaurant's communication and marketing plan with the marketing team
• Other tasks as assigned

• Required hotel training
• 3 to 5 years experience in a similar position
• Experience within an international hotel chain in an economic capital and/or abroad
• Team management
• Fluent in French and English
• Strong team management skills
• Ability to work with attention to detail, speed, and autonomy
• Organize and be able to delegate tasks while monitoring their progress
• Knowledge of hygiene and HACCP
• In-depth knowledge of food products, wines, and spirits
• Proficient with operational computer tools (Outlook, Office Suite, Micros, Opera)
• Flexible working hours
• Excellent communication and organizational skills
• Interpersonal and problem-solving skills
• Particularly responsible and reliable
• Ability to work in a team
• Ability to focus on customer needs while remaining calm and courteous at all times

• Meal allowance
• Transport allowance
• Company health insurance with 50% coverage by the social fund
• Discounted rates within the hotel (restaurant, hairdresser, spa, etc.)
• Discounted rates in Accor group hotels