Team Leader Service Technician 80-100%

IWK Integrated Heat and Power AG offers complete, sustainable energy solutions in the field of combined heat and power (CHP) with gas engines. The combined heat and power plants (CHP) from IWK can be operated with a variety of different gases. To expand our market position as a supplier of CHP modules, we are strengthening our technical team.

We are looking for

immediately or by arrangement a

Team Leader Service Technician Location Bubendorf BL

In our service department, we support many customers throughout Switzerland. Our field staff work independently, structured, and solution-oriented to meet all customer needs individually. As a team leader service technician, you are responsible for the technical and personnel management of the service technicians. You are responsible for the maintenance and upkeep of our complex systems and support the daily business in the service area. During on-call duty or in case of fault deployments, you independently solve problems in the areas of mechanics, hydraulics, electrical control, and regulation technology. To adequately support our increasing number of customers, we need you!

• Performing complex service deployments and troubleshooting
• Service, repairs, and maintenance of gas engines
• Training customers
• Technical and personnel leadership of subordinate employees
• Supporting daily business in the service area
• Responsible for the quality of service offerings
• Maintaining and expanding customer relationships
• Enforcing work and occupational safety instructions within the service team
• Regular one-on-one meetings with employees
• Organizing and conducting regular service technician meetings
• On-call duty approximately every 7 weeks.
• The position includes about 60% fieldwork (customer visits, service deployments) and about 40% office work (team leadership, documentation, customer communication, internal coordination).
  

• Mechanical and/or electrical basic training as well as basic business knowledge
• Further training in the technical field desired
• Strong leadership and communication skills
• High personal responsibility
• User knowledge in MS Office, ERP, and CRM systems
• Very good German skills in spoken and written form, English or French advantageous
• Enjoy working with customers and suppliers
• An independent, structured, and precise working style, reliability, flexibility,
  resilience, and good team integration skills

• Responsible and varied activities
• Targeted training in our IWK products as well as ongoing further education
• Collegial and helpful team
• Company vehicle as well as laptop and smartphone etc.
• 40-hour week, flexible working hours
• 25 to 30 days of vacation, age-dependent

We look forward to receiving your application dossier.

If you have any questions, please contact