Luzern
Yesterday
Senior Customer Manager SHIP
- 12 March 2026
- 100%
- Permanent position
- Luzern
Job summary
Join santésuisse as a Senior Customer Manager in Luzern. Enjoy a flexible, impactful work environment with attractive benefits.
Tasks
- Acquire new service providers and insurance partners for SHIP.
- Guide clients from contract signing to Go-Live support.
- Manage key customer relationships and optimize services.
Skills
- Completed higher education or FH degree in Business or related fields.
- Strong communication skills and customer-oriented approach.
- Experience in project management or key account management.
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About the job
Lucerne | 80-100%
As part of a realignment, the four existing companies of the santésuisse group are being merged into santéservices ag. Building on the know-how and experience of the previous companies santésuisse, SVK, SASIS AG and tarifsuisse ag, a modern, agile and customer-oriented company with a clear strategic focus is being created. For the Branch Systems area (until 30.06.2026 SASIS AG), we are looking for a Senior Customer Manager 80-100% for the development of SHIP at the Lucerne location with immediate effect or by arrangement.
Senior Customer Manager 80-100%
Responsibilities
- Acquire new service providers, insurers and their software partners for the SHIP reporting system
- Accompany SHIP participants from contract conclusion to go-live
- Customer Success Management: Support and advise key customers and assist them in further development
- Organize and moderate customer meetings, technical training and workshops
- Ensure optimal customer solutions through close coordination with software manufacturers
- Support sales and network activities and represent SHIP at industry events, expert committees and trade fairs
- Lead internal optimization projects for the continuous development of our customer service
Requirements
- Completed higher vocational training or university degree, ideally in business administration, health economics, business informatics or a related field
- Several years of professional experience in project management, customer support or key account
Management
- Experience in healthcare or IT-related industries is an advantage
- High affinity for digitalization and process optimization
- Strong communication skills
- Customer- and solution-oriented as well as independent working style
- Fluent German, good French skills and ideally English skills
Offer
- Lots of freedom to make an impact
- Flexible working hours and home office
- Attractive employment conditions and excellent social benefits
- Support for further training and generous loyalty bonuses
- Work on socially relevant projects in the Swiss healthcare system
Contact
Do you recognize yourself and your interests in the described profile? Then we should get to know each other.
SASIS AG | c/o santésuisse | Jana Marolf | HR Manager | Römerstrasse 20 | 4502 Solothurn
