Customer Service Employee 80-100%

For us, it is about much more than just living. In addition to needs-oriented care and support, a diverse activation program, a varied culinary offer, and various places for encounters enrich everyday life. In short: We shape living in old age personally, appreciatively, and professionally. To make this possible, around 300 employees at our centrally located sites in Thun are committed to the mental and physical well-being of our residents. It would be great to have you with us from February 1, 2026, or by arrangement!

• First point of contact for interested parties, relatives, and referrers; ensuring a positive first contact and competent information about our offers
• Resident administration for the WiA Foundation: contract creation upon admission as well as maintenance of master data and changes
• Management of admission registrations and coordination of the next steps
• Organization of bed disposition in close cooperation with the care & support management; competent assessment of care effort based on medical certificates and referral calls
• Participation in accounts receivable management as well as processing of rejections from health insurers
• Support of the customer service management in administrative matters, financial case management, and process development
• Close cooperation with the reception team and support as needed

• Completed commercial basic training (EFZ) or comparable training with professional experience in a similar function – ideally in health or social services
• Additional training in the care sector (e.g., Health Specialist EFZ, Diploma Nurse HF, BSc Nursing FH). Knowledge of the RAI tariff system is an advantage
• Proficient use of IT systems and Microsoft 365
• Affinity for numbers, quick comprehension, as well as structured, efficient, and reliable working style
• Warm team player with open communication, initiative, and high service orientation
• Discretion, flexibility, and enjoyment in contact with people

• Meaningful task with direct impact for our residents
• Independence and personal responsibility in a dynamic work environment
• Appreciative culture characterized by honesty and trust
• Exciting training opportunities
• Attractive workplace in Thun with good accessibility

Here you get a small insight into our working world and its advantages:

Team video / Benefits

Any questions left?

Franziska Hurter, Operations Manager Martin Center, will be happy to provide information T +41 33 225 78 33