Assistant Director of Rooms - Geneva, Switzerland

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel des Bergues is Geneva’s first hotel and a landmark, blending contemporary and classic decor, steps away from the lake, the Old Town and the famous Quartier des Banques with a beautiful view of the Jet d'Eau. A state of the art Spa and a vibrant F&B operation complement the exceptional service provided by our extraordinary team.

Reporting to the Hotel Manager, this role is responsible for all operational, financial, and people-related matters in Front Office, Concierge and Guest Services and Housekeeping.

The role balances the critical importance of strategic, high-level leadership with the day-to-day management of the operation by developing and engaging the team, monitoring standards, problem-solving, and delivering results for the business from a people, product, and profit perspective. To thrive in this role, the ideal candidate will have an exceptional eye for detail, a strong understanding of luxury service delivery and expectations, a thirst for multitasking, and a hunger for results, while cultivating a constructive, collaborative, and performance-driven team culture.

What you will do:

• Set strategic and operational direction in collaboration with the executive leadership team

• Provide leadership, coaching and constructive feedback, setting development plans and succession planning strategies for Rooms Division Managers and future leaders.

• Ensure effective selection, training, development, and evaluation of all team members

• Drive performance by setting metrics and benchmarks, identifying ways to improve how we do things

• Develop strong relationships with the leadership team and employees in and outside Rooms Division

• Maintain visibility in the operation at key times, giving recognition to our regular guests and cultivating relationships with VIP, long stay and new guests to the hotel.

• Handle guest complaints effectively and empower the team to address any problems or service issues, ensuring guests are well taken care of.

• Work closely with Sales & Marketing to execute effective revenue strategies to meet budgeted revenue goals, including suite upselling.

• Closely manage labour and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory control

• Manage contracts and work performed by external suppliers and outsourced contractors

• Complete projects and activities by working collaboratively or independently in response to business needs and opportunities or proactively to maximise our success

What you bring:

• ​3+ years' experience in a Rooms Division Management role in a 5* hotel that focuses on service quality whilst operating a large inventory and occupancy

• A leadership style that is authentic, engaging and strategic, based on identified business priorities and capable of coaching and driving direct reports to achieve success

• A positive, can-do attitude that shows resilience and maturity, adapting to different situations

• Impeccable communication, negotiation and influencing skills

• Understanding of luxury components, with a sharp attention to detail and high focus on service

• Ability to prioritise, organise, problem solve and delegate in a demanding environment over a period of change

• Tertiary Qualifications in hotel and business management highly regarded

"The list of tasks specified above is not exhaustive, your function will require constant adaptation to situations of high activity and specific management of customer relations".

Swiss Nationality, Swiss residency authorization or EU citizen will be considered only.

Knowledge and Skills:

Education: College degree preferably specializing in hotel/restaurant management or business administration, or equivalent experience is required.

Experience:Experience required by position is from three

to five years of employment in the related position with Four Seasons or other organization.

Skills and Abilities:Requires a working knowledge of division operations as well as Fourand other Rooms computer systems.

Travel required: Some travel is required for conferences, training and special events.

This job description is intended to illustrate the main duties and areas of responsibility of the job of Assistant Director of Rooms. We reserve the right to add, delete, change or modify the job duties and responsibilities described in this Job Description, at the company discretion, with appropriate notice.