Customer Support Engineer for New Engines

Key information

Publication date:04 April 2025
Workload:100%
Contract type:Unlimited employment
Place of work:Zürich
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Job summary

Join our leading Engine MRO service in Zurich, Switzerland. Experience innovation and growth in a customer-centric environment.

Tasks

Provide technical support and define engine work scopes for customers.
Optimize work scope for performance, reliability, and cost efficiency.
Conduct damage investigations and prepare reliability analyses.

Skills

ETH, BSc, FH or HF required; experience in Aviation Engine MRO preferred.
Fluent in English and German (B2 level preferred).
Strong problem-solving and technical support skills.

Is this helpful?

We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable Engine focused MRO worldwide.
Working with an extensive network of partners and business development offices in Europe, the USA, Asia and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair and Overhaul of aircraft engines, airframes and components sales business including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight. As a Customer Support Engineer for New Engines you will be responsible to provide technical support, definition and implementation of engine work scopes in agreement with the customer.

Your tasks

Support actively by identifying, participating, or leading in problem solving activities or initiatives

Prepare and define engine work scopes for engine shop visits regarding customer requirements, SR Technics technical standard and contractual obligations

Optimize the Work scope in regard of performance, reliability, shop visit costs and turnaround time

Be technical customer support for these engines during the shop visit

Define and improve the technical standard and maintenance concept of the PW1100G-JM mainly and LEAP / CFM56 / PW4000 engines as backup Part 145 and all quality and commercial aspects

Prepare reliability analysis and continuously updating and improving the establishment of the Engine Maintenance Program

Execute damage event investigations and issuing investigation reports

Be responsible for technical assistance for engine maintenance and piece part repair organization

Interact with OEM’s and vendors to improve reparability and reliability of engine parts and components

Support commercial Product Management regarding contractual issues as removal plan and work scoping incl. LLP (Life Limited Parts) management

Execute and participate at technical customer co-ordination meetings

Your Profile

ETH, BSc, FH or HF

Aviation Engine MRO industry experience

Knowledge of English (level B2) and German language (level B2) is preferred

We offer

We offer an attractive position in a global and dynamic company. Through competitive employment conditions, you will have the opportunity to develop both professionally and personally. Our benefits system is created with our people’s best interest in mind and designed to aid in everyday life and situations. Take a look at them on our website by clicking below: www.srtechnics.com/careers/employee-benefits If you wish to apply to this position, kindly fill out the application form.

For other inquiries please contact us at: E-Mail schreiben

Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport or a Swiss working permit.

Contact

SR Technics Switzerland
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Banking / Insurance, Customer Service / Relationship Mgmt