Front Office Manager (m/f/d)

Exemplary leadership through lived values such as honesty, integrity, and transparency as well as promoting a trusting and respectful collaboration within the team

Ensuring smooth front office operations through proactive personnel and deployment planning according to business volume

Professional leadership of the team thanks to solid front office knowledge, including control, supervision, and support of operational processes

Responsibility for coaching, evaluation, and continuous development of employees

Planning, coordination, and implementation of training as well as creation of action plans to sustainably increase guest satisfaction

Professional handling of escalated guest complaints including root cause analysis and documentation in close coordination with management

Control and maintenance of rates and availability on all booking platforms and in Opera in cooperation with the Reservation & Revenue Manager

Member of the intervention team to ensure the safety of employees and guests

Ensuring compliance with LQA, SDH, and hotel-specific standards and the quality management system (CMS)

Active participation in the Quality Team to ensure and further develop internal standards according to ISO 9001

Solid knowledge of LQA and SDH standards is an advantage

Excellent manners, a very well-groomed appearance, and a positive charisma with natural authority

Broad general knowledge, high willingness to innovate, and pronounced emotional intelligence

Fluent oral and written skills in German and English, additional languages are an advantage

Completed training in hotel management or a degree from a hotel management school

Applicants must have a valid work permit for Switzerland or meet the legal requirements to obtain one