13 hours ago
Service Owner Network | 80-100%
- Publication date:07 November 2025
- Workload:80 – 100%
- Place of work:Basel
About the job
Your Job in Brief
- You take full responsibility for the operation, further development, and quality assurance of our network services – with a focus on WLAN, LAN, WAN, and AAA.
- In close collaboration with internal teams and external partners, you ensure a stable, secure, and high-performance network operation – from planning to implementation.
- You actively shape the service lifecycle – from design and budget planning through operational projects to managing providers and strategic consulting in close cooperation with the Product Owner.
What Awaits You
As a Service Owner for Network, you take on a central role in managing and further developing a business-critical IT service. You work closely with our service provider as well as internal specialist teams to ensure and continuously improve the availability, stability, and quality of the service. You actively shape processes, identify optimization potentials, and independently implement improvements. You can expect a professional working environment with flat hierarchies, open communication, and the opportunity to contribute your own ideas and help shape the further development of the service portfolio.
Your Tasks:
- You are responsible for our network products with a focus on WLAN and AAA services (Cisco ISE, WLAN infrastructure).
- You design, implement, and operate the network management platform (Cisco Catalyst Center) as well as network-related services such as DDI and monitoring.
- You lead operational projects to further develop the network services and coordinate external service providers in your role as Service Owner.
- You ensure a secure and high-performance network operation – including monitoring, troubleshooting, fault analysis, and performance optimization.
- You are willing to work outside office hours when needed.
- You participate in tenders and support system migrations and rollouts.
- You create operational documentation, conduct service reviews, and participate in governance meetings.
- You contribute to the technical further development of the services (e.g., SD-Access, NAC, Fabric, WAN design) and plan the service budget together with the Product Owner.
- You are interested in cloud networking; IaaC and DevOps are not foreign terms to you.
Your Team
You will become part of a dedicated 9-member network team within the IT infrastructure department. In close collaboration with our Product Owner and Service Owner, engineers, architects, and security specialists, you actively shape the network landscape. As a Service Owner, you take on a key role, coordinate external partners, support governance processes, and ensure a highly available, future-oriented network operation. You bring in your experience, think along – and together with the team, drive innovation and quality forward.
What We Expect
You like new challenges, are independent, take initiative to drive things forward, and have a service-oriented mindset. Taking responsibility is natural for you, and you stand by your decisions. At the same time, you are curious and always ready to learn new things. This openness to knowledge and innovation drives you to constantly develop yourself. Furthermore, you enjoy working in a team and contribute to maintaining a positive atmosphere.
Be inspiring, contribute your ideas, and motivate others to follow your example. You enjoy exchange, understand customer needs, and translate them into solutions. You additionally bring the following qualifications:
- Completed studies in computer science (HF/FH/Uni) or comparable qualification
- Experience in the field of network technology (LAN/WAN/WLAN/AAA).
- Solid knowledge of network architectures and protocols as well as common components (routers, switches, firewalls).
- Practical experience with Cisco technologies: ISE, Catalyst Center, Wireless Controller.
- Experience with DDI solutions, DNS/DHCP configurations, network segmentation.
- Ability to analyze and document network problems in a structured manner
- Knowledge in network security and compliance is an advantage.
- Very good German skills and good English skills in spoken and written form.
