Kanton Zürich
Zürich
9 hours ago
Service Manager (limited to 2 years) 100%
- 06 February 2026
- 100%
- Zürich
About the job
Service Manager (limited to 2 years) 100%The Office for Informatics (AFI) is the IT competence center of the Canton of Zurich. It provides comprehensive services in the area of central IT infrastructure and canton-wide applications for directorates, authorities, judiciary, and independent institutions. Commissioned with the implementation of the new Information and Communication Technology (ICT) strategy, the Office for Informatics accompanies and supports the Canton of Zurich into the digital world.
Do you love customer contact and does your heart beat faster when it comes to collaboration and supplier management? Would you like to apply your talent for calculations and cost monitoring of ICT services in a dynamic and innovative environment? Then, as a solution-oriented and competent team player, you are exactly right in our Infrastructure Solutions department (Team Collaboration).
Your tasks
- Management and monitoring of services provided at the Office for Informatics
- Conducting regular meetings with customers and suppliers to ensure, optimize, and coordinate services
- Development and implementation of new services and service models in coordination with internal and external contacts
- Active participation in the Team Collaboration for the automation of interfaces
- Ensuring efficient and sustainable documentation
Your profile
- Completed degree in computer science or comparable education, further training ideally in service management
- Experience in ITIL service management and public procurement is an advantage
- Familiarity with working in agile environments
- Project management experience with knowledge of the HERMES project methodology
- Holistic thinking regarding corporate management, business processes, and financial aspects
- Very good analytical skills to investigate complex problems, recognize trends, and make informed decisions
- Ability to adopt different perspectives and develop compatible and legally compliant solutions
- Good communication skills in spoken and written form
What we offer
- An exciting and varied role in a growing, dynamic, and complex environment
- The opportunity to actively shape the future
- Training opportunities (internal and external) supported by the employer
- Flexible working hours, home office
- Modern workplace near Zurich main station
Your application
Apply now, we look forward to it! Please use the online tool so that we can process your documents.
We waive a cover letter but ask you to answer the relevant questions in the application process.
Matthias Meier (Head of Collaboration) will be happy to answer your questions at Tel.: +41 43 259 18 18.
Maybe your new environment? www.zh.ch/afi
