Customer Experience Manager (a) 100%
CH Media Holding AG
Aarau
Key information
- Publication date:10 January 2026
- Workload:100%
- Place of work:Aarau
Job summary
Join a diverse team optimizing customer experience and retention! Enjoy a dynamic work environment with growth opportunities.
Tasks
- Enhance Customer-Experience processes throughout the customer lifecycle.
- Analyze and improve key touchpoints for better customer experiences.
- Plan growth-hacking experiments to boost customer engagement.
Skills
- Experience in Customer-Experience, CRM, or Growth Marketing required.
- Strong analytical skills and structured work approach needed.
- Excellent communication and stakeholder collaboration skills essential.
Is this helpful?
In this diverse job
- you optimize customer experience and retention processes along the entire customer lifecycle
- analyze and further develop key touchpoints to holistically improve customer experiences
- plan and manage growth hacking experiments to increase customer loyalty and engagement
- derive data-based recommendations for action from customer feedback, churn data, and process analyses
- work closely with relevant stakeholders to implement improvements
- develop and monitor retention-specific KPIs (e.g., CLV, retention rate, engagement rate)
You will succeed here if
- you have experience in customer experience, CRM, or growth marketing and can translate customer needs into data-driven measures
- you understand processes along the customer lifecycle and handle CRM systems (ideally Salesforce) confidently
- you have a strong customer and service orientation
- you think analytically, work in a structured way, and act with strong implementation skills
- you connect teams with your communication skills and interface competence and drive solutions forward
D(a)iversity
Aleksandra Pavic
Talent Sourcer
career@chmedia.ch
We do not accept applications from recruitment agencies for this position.
