Software Engineer Helpdesk (m/f/d)

About the job

Software Engineer HelpdeskSSI SCHAEFER Switzerland 2026-02-12

Location(s): Muhen, Switzerland

Employment level: Full-time

Department: IT

SSI SCHÄFER is a globally leading provider of solutions for all areas of intralogistics. As a family-run company, we specifically invest in the know-how, passion, and talents of our employees. Around 8,600 employees in over 80 companies and seven production sites worldwide develop customized intralogistics solutions with which we sustainably convince our customers. In Switzerland, SSI SCHÄFER is represented at the locations Neunkirch (SH) and Muhen (AG) and employs around 130 employees.

Are you looking for a dynamic work environment where you can really make a difference? Then you are exactly right with us! At SSI SCHÄFER, you work in a future-oriented industry with new challenges every day – and actively shape the further development of our customers' intralogistics processes.

For our location in Muhen, we are looking for immediately or by arrangement a

Software Engineer Helpdesk (m/f/d)

Support and troubleshooting: Analysis of support cases, classification, and independent resolution of software-related problems in the customer environment

Software development and problem solving: Independent analysis and implementation of change requests on the WAMAS software solution in Java

Technical documentation and change request management: Creation of technical solution descriptions and calculation of efforts for change requests based on customer requirements

Implementation and maintenance: Continuous maintenance of existing software solutions

Training and knowledge transfer: Conducting internal and external training sessions in the course of change requests

Completed technical training in a relevant field, such as computer science, electronics, or automation technology

University degree (FH or HF) in computer science, electrical engineering, systems engineering, or a similar field

Experience in software development with Java or another object-oriented programming language (e.g., C#)

Experience with relational databases (ideally even Oracle) and Linux operating systems is an advantage

Very good German and English skills, French skills are an advantage

You enjoy working in an agile environment

You are not afraid of customer contact

What we offer

A varied job with exciting challenges that never get boring

A strong helpful team and a top working environment

Our employees have free drinks (mineral water/coffee/tea) available

Fair pay and good development opportunities

Additionally:

Innovative family business with a lived informal culture and appreciative working atmosphere

Flexible working hours model and occasional home office if it fits

Option for part-time further education as well as prospects for internal development

Modern infrastructure with ergonomic workplaces

5 weeks of vacation, 6 weeks from age 50, additional loyalty days, and the possibility of vacation purchase

Various employee benefits (discounts via partner programs, contribution to sports subscriptions, free parking spaces, etc.)

Become part of our success story!

Are you looking for a long-term employer where you really get technology moving? Then we look forward to your application. Our HR team is ready – get to know us!

SSI SCHÄFER AG

Kesslerstrasse 1

5037 Muhen

Switzerland

Karin Rabenseifner

T +41 62 739 34 02

Please apply directly via the job portal