Supervisor, Service Operations

Work Schedule

Environmental Conditions

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Key Responsibilities - Management 50%:

• Line management of a group of Supply Chain Coordinators (SCC) for Comparator
• Ensure that the group activities are managed by the above team and/or delegated accordingly.
• Ensure projects are executed on time, right first time, and according to the scope from approved contracts with customers and suppliers.
• Liaise with external (suppliers) and internal (Finance, Warehouse, Quality, Logistics, Customer Service) stakeholders to ensure on time delivery and communication of status update.
• The role requires competent use of Fisher systems and SOPs and will be required to perform to Fisher Quality standards and timelines.

Key Responsibilities - Operations 50%:

• Management of purchase orders to comparator suppliers according to specifications (Part number creation, PO generation, communication with suppliers to ensure ontime delivery).
• Coordination of Comparator incoming goods (organize pick up or coordinate drug delivery from suppliers, pre-alert warehouse/QA, verification of completeness and accuracy of delivery documentation, follow up on timely booking and release process).
• Coordination of distribution orders and outbound shipments (create Distribution Orders, coordination with logistics, verification of completeness and accuracy of receipt documentation, archiving completed projects files).
• Management of client escalations
• Close follow-up of month-, quarter- & year-ends
• Collection of freight estimates.
• Timely payment of supplier invoices.
• Timely issuance of client invoices.
• Coordination with Finance.
• Escalation internally as appropriate

Requirements:

• Educated to Degree level, preferably in related field such as supply chain, Logistics, business, etc. or equivalent education with significant commercial content
• Experienced in the field of supply chain management (3 to 5 years), preferably within a pharmaceutical environment (Good Distribution Practices)
• Excellent co-ordination, able to multitask, high attention to details, team-player and leader who is able to handle stressful situations.
• Good written and verbal communication skills in German and English, Computer literacy (working knowledge of English is compulsory for this role)
• Capable of working under own initiative, with minimum supervision.
• The post holder needs to have good organizational, verbal, written and numerical skills.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

​

​Apply today! http://jobs.thermofisher.com

​Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Agency note!

Please note that we are not interested in commercial placement offers from personnel service providers.  If you decide to send us unsolicited application documents or to upload them, they will not be considered and will be deleted in accordance with our data protection guidelines.