Consumer & Market Insights Project Manager (9 months fixed-term contract)

About the job

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets, including over 1,300 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Vranjes Firenze. 

With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions to create a better and healthier planet. The mission statement of the Group is: With empowerment we positively impact people and regenerate nature. 

Born of a simple gesture in 1976, L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth. With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature. Our culture is built through everyday moments, how we behave, make decisions and show up for each other.

With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact for the people around us and our planet.

CONTEXT & MISSION :

The vision of Consumer & Market Insights is to make human centricity a competitive advantage for the Maison L'Occitane en Provence. We ensure to put consumers at the heart of our reflections, to build brand uniqueness and differentiation and secure long-term growth. We drive an external and brand building focused culture in the organization and help building brand uniqueness and differentiation and secure long-term growth.

We are looking for a Consumer and Market Insights Projects Manager for 9 months fixed-term contract (maternity leave replacement). The role is reporting to the Global Consumer & Market Insights Director. You will work on the global brand marketing initiatives for L’Occitane en Provence and help the global marketing teams to make strategic choices and data-driven decisions based on consumer and market insights. 

MAIN RESPONSIBILITIES:

Global Brand L’Occitane en Provence : 

• Ensure that global marketing initiatives across all product categories are rooted in consumer needs and ensure that the global initiatives are fit-for-use in the key markets
• Project lead on all quantitative and qualitative consumer research projects working with external partners and internal self-service tools
• Drive the adoption and capability building via a new test & learn tools in core markets
• Partner with Marketing teams in core markets to ensure implementation of recommendations based on research insights
• Partner with the global Revenue Growth Team on data analysis on existing customer data to fully understand the customer lifecycle and purchase behaviour to identify business opportunities on recruitment (trade in) and bridging (trade up & across)
• Continuously infuse consumer-centric decision-making across the organization, with the CMI team as a centre of excellence for consumer and market insights
• Ensure data excellency within the organization (capability building, data reliability, data accessibility)

HOW YOU CAN FIT :

• +5’ years of experience in consumer insights and marketing, preferably in the beauty industry and preferably in a regional or global role
• Strong skills on data analysis and statistics, ability to simplify and visualize complex data from trends, market data or research into actionable recommendations
• Strategic thinking: ability to zoom out and seeing opportunities at a broader scale
• High level of maturity, excellent communication and influencing skills across organizational levels
• Well-balanced mindset between analytical skills and story-telling capabilities
• Problem-solving attitude and can-do working approach
• Fluency in English; a good French base is a plus 
• Strong team spirit and ability to interact constructively with people at all levels and from diverse cultures

WHAT WE OFFER :

• A multi-cultural enriching role, working with passionate colleagues coming from all over the world
• A great job content & context, given the brand journey towards elevation
• A unique empowering culture centered on collaboration, impact, curiosity and striving for excellence in execution

Fixed-term contract (maternity leave replacement) : 1st April 2026 - 31th December 2026

Full-time position 100%

Location: Headquarters, Plan-les-Ouates, Switzerland