Clerk: Member Support 60-80%

Unia is the largest trade union in Switzerland. With around 175,000 members and 1,200 employees, we are committed to fair working conditions and a social Switzerland. This dynamically and successfully. Would you like to stand up for a good cause? Let's get to know each other.

For the individual support of members in the Service Level 1 / Competence Center - Professional Contributions (SL1 / KPZ-BB) team in the Aargau-Northwest Switzerland region with the workplace in Basel, we are looking for a

Clerk: Member Support 60-80% (Basel)

Your responsibilities

• Member administration (entries, exits, changes, explaining Unia services, etc.)
• Calculate and pay professional contributions of members
• Provide simple labor, social insurance, and contract law information at the counter, conduct promotional talks, and recruit new members for Unia
• Outbound: member retention and satisfaction surveys & telephone new member acquisition via outbound calls
• Maintain contacts and document outbound calls & reminders in the CRM system
• Active participation in political trade union activities
• Occasional field service assignments for member acquisition

Your profile

• Successfully completed commercial training (EFZ) or equivalent training with at least 3 years of professional experience
• Experience in customer consulting and outbound desirable
• Very good German skills in spoken and written form as well as in at least one of these foreign languages: French, Italian, Spanish or Portuguese
• Friendly and competent appearance
• Strong communication skills and enjoyment of telephone contact
• Knowledge of individual and collective labor law as well as foreigner law is an advantage
• Experience in debt collection is an advantage (not mandatory)
• Interest in the Swiss social security system as well as in Swiss trade union politics
• Independence, initiative, good self-management, and willingness to perform
• You are resilient, flexible, a team player, and maintain a solution-oriented working style
• You have an interest in trade union and social-political concerns

What we offer
Unia, as a model employer, relies on progressive working conditions and good social benefits. Among other things: at least 5 weeks of vacation, a fair salary, and attractive parental leave. We support part-time work. This also includes the ability to balance work and family. In addition, we promote your development potential. Look forward to an appreciative, collegial, and lively environment.

Are you interested?
Send us your complete application dossier!
Your questions about the position will be gladly answered by our Head of Staff Anja Bekcic at the phone number +41 61 695 93 50.