Telephone Operator

About the job

• First telephone customer contact for several departments of the City of Bern
• Providing information in various languages to citizens
• Sorting incoming emails or main address of the city administration including sending confirmation of receipt
• Processing changes to the telephone system as well as other administrative tasks

• Completed basic training in a commercial or sales-related environment with personal or telephone front-line experience
• Foreign language skills, preferably F, I, E
• Good computer user skills (MS Office / MS Teams)
• Resilience, service orientation, independence
• Willingness to work irregular shifts