Customer Advisor

About the job

Our customer advisors are the first point of contact for our insured persons: They know our innovative products inside and out, explain benefits clearly, and find the best solution for every inquiry. Are you also passionate about bringing clarity to customers in the world of health insurance and inspiring them with your knowledge?

• You advise insured persons, identify gaps, and support them inbound and outbound for optimal coverage – both by phone and in writing.
• With your enthusiasm, you contribute daily to ensuring our customers are completely satisfied.
• You infect new customers with your enthusiasm for our products.
• Complex concerns? You get the right information from our specialist departments.
• Thanks to your sales flair, you recognize needs and offer tailored solutions from our portfolio.

• a completed basic education with initial professional experience in health insurance or in a contact center
• interest in sales – ideally experience
• training as a insurance intermediary VBV or willingness to complete this promptly
• a strong customer and service orientation
• flawless German skills in spoken and written form – any additional language is a big plus

• 40-hour week and flexible working hours
• home office options
• 25 vacation days, 30 days from age 50
• December 24th & 31st paid holidays
• 15 minutes paid breaks each morning and afternoon
• free fruit
• varied beverage selection
• modern office premises centrally located at Zurich main station (Stauffacher)
• CHF 300.– rail coupon for an annual, route, or general subscription (GA)
• CHF 2,200.– Reka checks per year with 20% discount

KPT is one of the ten largest health insurance companies in Switzerland. The satisfaction of our customers is our success.