Basler Verkehrs-Betriebe (BVB)
Basel
2 weeks ago
Customer Guide on an Hourly Wage at BVB Basler Verkehrs-Betriebe
- Publication date:19 September 2025
- Workload:100%
- Place of work:Basel
Job summary
Join BVB as a customer advisor on an hourly wage role! Enjoy a supportive work environment and flexible hours.
Tasks
- Provide active customer support and advice on BVB’s service.
- Inform passengers about operational changes effectively.
- Assist in passenger surveys and support during large events.
Skills
- C1 level German required; knowledge of BVB network is a plus.
- Excellent communication and conflict resolution skills essential.
- Team-oriented with a strong sense of self-reflection.
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About the job
Customer guide on an hourly wage
Part-time job starting February 1, 2026
Your role with us
- Active customer support and advice on questions about the BVB network and timetable
- Informing passengers about changes in operations
- Security and dispatch service at major events
- Support in conducting passenger surveys
- Ensuring efficient and friendly customer communication
What convinces us
- German language skills at C1 level in spoken and written form, additional foreign languages are an advantage
- Good operational and network knowledge of BVB is an advantage
- Willingness to work under various weather conditions and at different times
- Convincing communication skills and a high level of conflict resolution abilities
- Team orientation, high self-reflection, and independent working style
We also have a lot to offer
- With your work, you contribute to over 300,000 people in the Basel region being sustainably mobile every day.
- Responsibility and scope for design in your role.
- Professional responsibility in a stable, meaningful environment
- You use public transport in Basel for free, get the half-fare card on top, and the general subscription at a reduced rate.
- You also benefit from an above-average pension fund with two-thirds employer contribution.
For this position / vacancy, we only consider direct applications. Personnel service providers or job agencies will not be considered.
Contact
Luca from the recruiting team is your contact person in the application process and knows what makes BVB special as an employer. You can reach him at recruiting@bvb.ch.
See you soon at BVB! We look forward to meeting you.
See you soon at BVB! We look forward to meeting you.
Green is good. You too? Then come to us – we look forward to your online application.
